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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Enthusiastic Customer Service professional with 30 years of client interface experience. Well-versed in the Conservation and Wildlife industry. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.

The Fort Worth Nature Center & Refuge has been my home for 24 years and in that time I have dedicated my life to improvement and growth of the park and myself. I have contributed to the growth the park has seen and want to be apart of it's continued achievements.

Skills
  • Effective methods and techniques of Customer Service (retail, restaurant and traditional customer service roles).
  • Supervision, including hiring, training, evaluation, etc., of full and part-time retail staff.
  • Organization, Time Management and Multitasking.
  • Scheduling of staff to cover a 7-day/week retail operation.
  • Setting retail goals for staff and training/developing skills for staff to achieve said goals.
  • Computers & Applicable Software (Office applications, ActiveNet, WordPress/HTML coding, Better Impact, POS systems,
  • Problem Solving and Conflict Resolution .
  • Data Entry along with daily, weekly and monthly reporting.
  • ERP Financial and HR/Payroll systems.
  • Attention to Detail and Critical Thinking.
  • FWEU course study in Cash Handling, Customer Service, MARS, Buyspeed, Access2, Hiring the Best, Security Awareness, Time Management, Data Storytelling, Telephone Skills, Purchasing Policies & Procedures, Business Writing Skills and LEAN workshop.
  • Various equipment and tools related to assigned responsibilities from copy machines to chainsaws.
  • Fort Worth Public Records Management knowledge.
  • Experience in Animal Husbandry.
  • Interpretive Skills.
  • Assisting with the monitoring and maintenance of memberships and coordination with a non-profit organization.
Experience
Company NameCity, StateCustomer Service Representative02/2007 to Current
  • Performs a variety of functions in support of the operational activities the customer service program to include interpreting and applying department policies and procedures; setting up and monitoring accounts; receiving and applying payments; updating accounts; responding to customer inquiries related to services and billing; maintaining files; and inputting and updating records via the ActiveNet system.
  • Responds to complex customer questions and inquiries for public visitation and guided field trips.
  • Prepares, processes, posts and/or reconciles varied accounts, financial documents and reports including daily cash balancing and bank deposits via the ActiveNet and ERP systems.
  • Prepares requisitions for purchases via the ERP system and follows and assists in the maintenance of the Nature Center budget.
  • Performs a variety of general clerical functions, which include maintaining and updating complex filing systems; processing forms, reports and various permits; preparing general correspondence; performing calculations and monetary transactions; researching files and records depending on area of assignment such as benchmarking and statistical visitation review.
  • Responds to customer inquiries and complaints in a timely and efficient manner; resolves problems within area of assignment; and, explains applicable policies and procedures.
  • Provides support and guidance to supervisors and management staff. As the longest tenure Customer Service staff, serves as a lead over part-time & full-time customer service employees. Verifies the work of assigned employees for accuracy, proper work methods, techniques and compliance with applicable standards and specifications.
  • Assisted in the installation, maintenance, training and daily function of past and current POS and city operated computer systems.
Company NameCity, StateManager2002 to 2007
  • Provide customer service and product knowledge to deliver the best results for the customer's needs.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Recruited and hired qualified candidates to fill open positions.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Led the daily operational, maintenance, a reporting of all aspects for store performance.
  • Collaborated with fellow managers from area locations for the overall promotion of the company products.
Company NameCity, StateWeekend Naturalist06/1997 to 02/2007
  • Used MS Excel spreadsheets to document key data points and information on animal activities, visitors.
  • Gave public presentations to schools and community groups to promote interest in biological subjects.
  • Led Scouts programs, guided walks, day camps and curriculum-based education activities for pre-K and school-aged children enrolled in programs.
  • Manned front desk to answer inquiries, sell tickets and provide information about exhibits and programs.
  • Maintained records and reported findings on statistical information regarding visitation, program participation and budget reviews.
  • Assisted with the care and habitat maintenance of animal ambassadors at the facility.
  • Assisted in the installation, maintenance, training and daily function of past and current POS and city operated computer systems.
Company NameCity, StateAdministrative Technician1996 to 2002
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Coordinated travel arrangements, including ground transportation, flight reservations and lodging.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Assisted in the bill paying, via MARS, and the monitoring of departmental accounts.
  • Coordinated the collection of weekly deposit from remote locations for armored transport to City Hall.
  • Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.
  • Monitored office supply inventory and replenishment.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Education and Training
Some College (No Degree):BiologyTexas Wesleyan University, City
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Resume Overview

School Attended

  • Texas Wesleyan University

Job Titles Held:

  • Customer Service Representative
  • Manager
  • Weekend Naturalist
  • Administrative Technician

Degrees

  • Some College (No Degree) : Biology

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