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customer service representative resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Logical Assistant Manager with 6+ years of experience motivating staff and assisting customers to boost sales and increase profits. Results-driven professional focused on monitoring staff member performance and advising on successful sales methods. Brings solid knowledge of teamwork paired with expertise in customer service principles.

Skills
  • Product and Service Knowledge
  • Staff Training
  • Employee Coaching and Motivation
  • Administration and Reporting
  • Team Leadership
  • Documentation and Reporting
  • Teamwork and Collaboration
  • Work Planning and Prioritization
  • Problem Resolution
  • Team Building
  • Goal Setting
  • Customer Rapport
  • Time Management
  • Customer Relations
Experience
Customer Service Representative, 06/2022 - Current
Asrc Federal Holding Company Columbia, MD,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Made outbound calls to obtain account information.
  • Set up and activated customer accounts.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Mentored new employees on procedures and policies to maximize team performance.
Assistant Manager, 06/2012 - 06/2022
Buehler's Grocery Canton, OH,
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Maintained current understanding of company offerings to better serve customers and team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in store opening by setting up office space, computers and cash registers.
  • Managed and motivated 20 employees.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Handled responsibilities successfully upon general manager's absence.
  • Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
  • Assisted with 6 audits per year.
  • Worked closely with store manager to maintain day-to-day operations.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Certified Nursing Assistant, 10/2012 - 04/2015
State Of Arkansas Walnut Ridge, AR,
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Used mobility devices to transport patients.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
  • Delivered high level of care to every patient.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Comforted patients and provided each with reassurance and encouragement.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Assisted with adequate nutrition and fluid intake.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Provided support with bathing, toileting, grooming and washing.
  • Assisted patients gently and respectfully with daily living activities and documented care per unit protocols.
  • Assisted over 25 residents with daily needs, personal hygiene, dressing and facility transfers.
  • Provided compassionate care and clear communication in dealing with issues of death and dying.
  • Maintained clean and neat environment in patient care area, checked and restocked supplies and handled linen management and trash removal.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Cultivated relationships with residents to support happiness and emotional well-being.
Education and Training
High School Diploma: , Expected in 05/2012
-
Viroqua High School - Viroqua, WI
GPA:
Status -

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Resume Overview

School Attended

  • Viroqua High School

Job Titles Held:

  • Customer Service Representative
  • Assistant Manager
  • Certified Nursing Assistant

Degrees

  • High School Diploma

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