Customer Service Representative Resume Example Company Name

CUSTOMER SERVICE REPRESENTATIVE

Summary

Innovative customer service representative focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of company software and shipment(store merchandise)

Flexible with 6 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Personable, friendly and solution-oriented with over 8 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Hardworking fast learning accustomed to fast-paced environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in company standards and best practices.

Friendly and efficient customer service Representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding company standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Personable and dedicated Customer Service Representative with extensive experience in customer based industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Credit card payment processing
Report creation
Clerical support
Store maintenance
Problem-solving abilities
Adaptive team player
Retail sales customer service
In-store support
Materials transport
Quality assurance controls

Customer relations
Inbound and outbound calling
Quality control
High-energy attitude
Freight operations
Shipping and receiving understanding
Technologically savvy
Product organization
Data evaluation
Courteous demeanor

Education and Training

High School DiplomaSan Marcos High School City,State,06/2006

Some College (No Degree)Santa Barbara City CollegeCity,State,Automotive Engineering

Experience

Company NameCustomer Service Representative | City, State09/2017 to 08/2020

Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Delivered service and support to each customer, paving way for future business opportunities.
Assessed customer needs and upsold products and services to maximize company sales.
Answered customer questions and addressed concerns, resulting in [80]% reduction in complaint calls.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Trained 6 new employees each 4 personal days in procedures and policies in order to maximize team performance.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Documented conversations with customers to track requests, problems and solutions.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Exceeded company productivity standards on consistent basis, handling more than 70% of quota each day.
Educated customers on special pricing opportunities and company offerings.

Company NameGrounds Maintenance Worker | City, State04/2009 to 08/2011

Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Prepared soil and gardens to plant with mulch and sod.
Installed irrigation systems, rock gardens and ponds to simplify watering needs.
Operated landscaping equipment to maintain grounds and remove trees.
Pruned trees and bushes to improve visibility and shapes.
Deployed sprinkler systems to provide grass, flowers and other landscaping adequate water to grow.
Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
Planted bulbs, bushes, trees and flowers to enhance environment.
Assisted with grounds maintenance with basic landscaping support, including mowing, trimming and debris removal.
Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
Maintained garden areas and landscaping greenery to enhance property appearance and plant health.

Company NameHandyman | City, State03/2001 to 10/2007

Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
Evaluated systems in use to uncover problems, complete maintenance and recommend solutions.
Operated hand and power tools to complete repairs.
Requisitioned supplies and equipment for cleaning and maintenance functions.
Kept interior and exterior of buildings clean, safe and welcoming.
Performed preventive maintenance and repairs on buildings and equipment using plumbing and electrical skills to keep all properties clean and safe.

Resume Overview

School Attended

San Marcos High School
Santa Barbara City College

Job Titles Held:

Customer Service Representative
Grounds Maintenance Worker
Handyman

Degrees

High School Diploma
Some College (No Degree)

Customer Service Representative Resume Example

Resume Score: 80%

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