LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer Service Representative
Please provide a type of job or location to search!
SEARCH

Customer Service Representative Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
HF

CUSTOMER SERVICE REPRESENTATIVE
Summary

Innovative customer service representative focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of company software and shipment(store merchandise)

Flexible with 6 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Personable, friendly and solution-oriented with over 8 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Hardworking fast learning accustomed to fast-paced environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in company standards and best practices.

Friendly and efficient customer service Representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding company standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Personable and dedicated Customer Service Representative with extensive experience in customer based industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Credit card payment processing
  • Report creation
  • Clerical support
  • Store maintenance
  • Problem-solving abilities
  • Adaptive team player
  • Retail sales customer service
  • In-store support
  • Materials transport
  • Quality assurance controls
  • Customer relations
  • Inbound and outbound calling
  • Quality control
  • High-energy attitude
  • Freight operations
  • Shipping and receiving understanding
  • Technologically savvy
  • Product organization
  • Data evaluation
  • Courteous demeanor
Education and Training
High School DiplomaSan Marcos High School City,State,06/2006
Some College (No Degree)Santa Barbara City CollegeCity,State,Automotive Engineering
Experience
Company NameCustomer Service Representative | City, State09/2017 to 08/2020
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Assessed customer needs and upsold products and services to maximize company sales.
  • Answered customer questions and addressed concerns, resulting in [80]% reduction in complaint calls.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Trained 6 new employees each 4 personal days in procedures and policies in order to maximize team performance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Documented conversations with customers to track requests, problems and solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Exceeded company productivity standards on consistent basis, handling more than 70% of quota each day.
  • Educated customers on special pricing opportunities and company offerings.
Company NameGrounds Maintenance Worker | City, State04/2009 to 08/2011
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Prepared soil and gardens to plant with mulch and sod.
  • Installed irrigation systems, rock gardens and ponds to simplify watering needs.
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Pruned trees and bushes to improve visibility and shapes.
  • Deployed sprinkler systems to provide grass, flowers and other landscaping adequate water to grow.
  • Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
  • Planted bulbs, bushes, trees and flowers to enhance environment.
  • Assisted with grounds maintenance with basic landscaping support, including mowing, trimming and debris removal.
  • Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
  • Responded quickly to customer inquiries and concerns to drive customer satisfaction and maximize retention.
  • Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
Company NameHandyman | City, State03/2001 to 10/2007
  • Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
  • Evaluated systems in use to uncover problems, complete maintenance and recommend solutions.
  • Operated hand and power tools to complete repairs.
  • Requisitioned supplies and equipment for cleaning and maintenance functions.
  • Kept interior and exterior of buildings clean, safe and welcoming.
  • Performed preventive maintenance and repairs on buildings and equipment using plumbing and electrical skills to keep all properties clean and safe.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • San Marcos High School
  • Santa Barbara City College

Job Titles Held:

  • Customer Service Representative
  • Grounds Maintenance Worker
  • Handyman

Degrees

  • High School Diploma
    Some College (No Degree)

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Customer-Service-Representative-Customer-Service-resume-sample

Customer Service Representative Customer Service

New Haven, Missouri

Service-Manager,-Customer-Service-Representative-resume-sample

Service Manager, Customer Service Representative

Columbus, Indiana

Customer-Service-Representative-resume-sample

Customer Service Representative

Sherman Oaks, California

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.