LiveCareer-Resume

customer service representative resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Sales expertise
  • Report preparation
  • Complaint resolution
  • International sales support
  • Account management
  • Order Fulfillment
  • Good listening skills
  • Strategic sales knowledge
  • Recordkeeping strengths
  • Creative problem solving
  • Stock management
  • Staff education and training
  • Teamwork skills
  • Communication
  • Friendly personality
  • Strong work ethic
  • Money handling abilities
Work History
Customer Service Representative, 08/2020 - 05/2021
Bluegreen Resorts Newark, DE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Recommended products to customers, thoroughly explaining details.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Welcomed, greeted and assisted guests in high-traffic store, maintained stocking shelves with appropriate items, while maintaining customers at check out.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Handled customers in fast-paced setting in coordination with solid team of customer service associates.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded proactively and positively to rapid change.
Assistant Store Manager, 07/2018 - 07/2019
Weis Markets, Inc. Dundalk, MD,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Rotated merchandise and displays to feature new products and promotions.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Overnight Stock Associate, 11/2016 - 01/2018
Giant Eagle, Inc. Warrensville, OH,
  • Unloaded arriving product stock and moved to store display areas.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Collected assigned merchandise and transported to store floor locations using hand trucks.
  • Located needed merchandise in inventory using software and placed on skids for transport to shelves.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Met incoming trucks and used forklifts to move pallets to staging areas.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Unboxed product and placed on shelves according to layout and planogram guidelines.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Certified Nursing Assistant, 04/2013 - 11/2015
Medstar Research Institute Oxon Hill, MD,
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Employed mobility devices and equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Education
GED: , Expected in
-
Wilson Center AlternativeEeducation - Saint Johns, MI,
GPA:
Status -
Associate Degree in Nursing: Nursing Practice, Expected in 05/2014
-
Lansing Community College - Lansing, MI
GPA:
Status -
Certified Nursing Assistant: Nursing Assistance, Expected in 04/2012
-
Career Quest Learning Center - Lansing, MI
GPA:
Status -

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Resume Overview

School Attended

  • Wilson Center AlternativeEeducation
  • Lansing Community College
  • Career Quest Learning Center

Job Titles Held:

  • Customer Service Representative
  • Assistant Store Manager
  • Overnight Stock Associate
  • Certified Nursing Assistant

Degrees

  • GED
  • Associate Degree in Nursing
  • Certified Nursing Assistant

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