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customer service representative resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Jessica Claire PROFESSIONAL SUMMARY Extremely dedicated, organized and a team player with over 20 years of customer service experience. Outstanding customer service experience, communication and interpersonal skills. Highly adept at assisting co-workers and utilizing best practices policy. Detailed oriented, very strong organizational and analytical skills with the ability to carry out task with minimal supervision. Strong attention to detail, great listening skills, highly motivated, creative and flexible. Excellent computer skills - Microsoft Office products. Customer Service talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 26+ years of experience in quickly resolving billing and technical issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations. Personable and dedicated Customer Service Representative with extensive experience in entertainment industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Knowledgeable and dedicated customer service professional with extensive experience in cable and medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Report preparation
  • Complaint resolution
  • Sales expertise
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Technical Support
Work History
03/2019 to Current
Customer Service Representative Bluegreen Resorts Rocklin, CA,
  • Maintain and attract potential customers by handling inbound sales and customer communication submit by email and or phone calls
  • Research and resolve customer issues pertaining to back orders, handle returns and special request
  • Follow up with vendors and or sales associates on any outstanding issue or orders
  • Resolves product or service problems by clarify customer's complaint
  • Identify cause of problem and then selecting and explaining best solution to solve problem
  • Proactively interacts with outside salesforce to ensure regular communication on pricing and other customer concerns
  • Make decisions based on policies and best practices
  • Complete and submit quote request on products
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Reviewed customer data to assess current issues and determine potential solutions
  • Assisted approximately 10-12 customers each hour with technical and billing questions
06/2016 to Current
Team Lead Planet Fitness Inc. Auburn Hills, MI,
  • Assisting and caring for others by providing patients with help moving in and out of beds, baths, wheel chairs or automobiles as well as dressing and grooming
  • Administer prescribed oral medications, under written direction of physician or as directed by home care nurse or aide as well as accompany to doctor's appointment and or trips outside
  • Maintain records of patient progress and or problems to report and discuss observations with supervisor or case manager
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
  • Assisted families in planning for meals and shopping for ingredients to meet nutritional plans, Tracks 15-20 Interactions per hour for auditing, reporting and training purposes
  • Assisted approximately 15-20 customers each hour with technical or billing questions resumesample@example.com XXX-XXX-XXX
  • Hicago, IL
08/2008 to 01/2019
Customer Service Representative Bluegreen Resorts Rogers, AR,
  • Confer with customers by telephone to provide information about products or services, enter orders, cancel accounts, or address complaints regarding services or bill
  • Resolve customer's service or billing complaints by performing activities such as exchanging merchandise, refunding money and or adjust bills, notating each interaction on customer's account by recording details of inquiries or comments and any other actions taken on account
  • Follow-up to customer's respond to inquiries or to notify them of claim investigation results or any planned adjustments
  • Conduct weekly team meetings/NPS meeting
  • Thinking creatively to resolve conflicts and negotiating with others
  • Troubleshooting customer cable, telephone and internet equipment and setting up service calls
  • Trained 3-4 new employees each quarter in procedures and policies in order to maximize team performance
Education
Expected in 05/2002 to to
Associate of Arts: Business Administration Finance and Investments
Northwestern Business College - Chicago, IL
GPA:

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Resume Overview

School Attended

  • Northwestern Business College

Job Titles Held:

  • Customer Service Representative
  • Team Lead
  • Customer Service Representative

Degrees

  • Associate of Arts

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