customer service representative resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Flexible Customer Service Representative offering 25+ years of experience in service and support. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients. Currently working to improve technical skills with positive results. Comfortable multi-tasking in a fast-paced environment with a high level of execution and exceptional time management. Successfully works as part of a team and a patient thorough trainer to new team members. Versatile highly skilled individual adapts and reacts positively to ongoing, changing environment.

  • Report Creation
  • Report Generation
  • Credit Card Payment Processing
  • Data Entry
  • Creative Problem Solving
  • Efficient and Detail-Oriented
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Verbal and Written Communication
  • Responding to Difficult Customers
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Customer Retention Strategies
  • Transaction Processing
  • Customer Data Confidentiality
  • Customer Service
  • Call Documentation
  • Courteous Demeanor
  • Adaptive Team Player
  • Product Organization
  • System Implementation
  • Project Management Abilities
  • Shipping and Receiving Understanding
  • Store Maintenance
  • Office Equipment Proficiency
  • Customer Relations
  • Problem-Solving Abilities
  • Call Center Operations
  • Schedule Mastery
  • Stockroom Procedures
  • Quality Control
Education and Training
Harlandale High School San Antonio, TX Expected in 06/1998 High School Diploma : - GPA :
Palo Alto College San Antonio, TX Expected in : Basic Subject Courses - GPA :
Mansfield Business School San Antonio, TX, Expected in : Accounting - GPA :
  • Completed continuing education in Typing and 10 key
Wayne Savings - Customer Service Representative
Millersburg, OH, 09/2021 - 01/2022
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Audited customer account information to identify issues and develop solutions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Upheld privacy and security requirements for customer information.
Hanes Brands - Merchandiser
Tillamook, OR, 09/2016 - 07/2021
  • Serviced 4 stores with an overnight team
  • Conducted new item cut-ins as well as category and seasonal resets
  • Printed labels and tags for for-sale merchandise.
  • Communicated and coordinated planogram execution with immediate supervisor and stores department manager
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Installed functioning powertool, lighting and Smart Home displays as well as non powered item samples
  • Labeled pallets with proper information for storage in correct locations within warehouse.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Used Ballymore lift equipment, pallet jacks and handtrucks to move items throughout facility.
  • Determined proper product storage methods, identification and stock location.
  • Displayed appropriate signage for products and sales promotions.
HEB Grocery Store - Department Lead - General Merchandise
City, STATE, 10/1997 - 06/2016
  • Restocked and merchandised products to encourage strong sales.
  • Kept sales floor attractive and customer-ready by regularly recovering departments with fronted, organized and well-stocked merchandise.
  • Maintained organized back storage room to support efficient restocking.
  • Helped customers locate products and processed special orders for customers seeking out-of-stock items.
  • Prepared for new merchandise and promotions by building temporary displays and resetting existing sales space.
  • Prepared products by adding tags and readying pallets for restocking.
  • Transported merchandise from stockroom to sales floor and followed planograms to accurately replenish items.
  • Put new merchandise on shelves and racks in attractive arrangements.
  • Added labels to products, rotated current stock and professionally arranged merchandise.
  • Supported management decision-making by forecasting demand and comparing data to purchasing requests.
  • Communicated with customers to discuss packing needs and special items or circumstances.
  • Maintained accurate inventory data by identifying and correcting pricing discrepancies.
  • Kept stockroom orderly, accessible and safe with regular upkeep.
  • Assisted with inventory management by conducting regular cycle counts and product audits.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Used hand trucks, pallet jacks and forklifts safely and efficiently.
  • Helped customers locate desired items and assisted with carrying heavy loads.
  • Operated forklifts and pallet jacks in accordance with established safety requirements.
  • Cleaned and organized display cases, shelves and aisles.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Recommended, selected and helped locate out-of-stock merchandise based on customer requests.
  • Marked clearance products with updated price tags.
  • Built rapport with customers through friendly conversation and high-quality service.
  • Lead the overnight team during Seasonal resets

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Resume Overview

School Attended

  • Harlandale High School
  • Palo Alto College
  • Mansfield Business School

Job Titles Held:

  • Customer Service Representative
  • Merchandiser
  • Department Lead - General Merchandise


  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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