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customer service representative resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Have worked with many companies such as Chick Fila and Dominos and am able to get a task done in a reasonable amount of time. Can also help many customers and try to fix problems the best way possible.

Education
University of North Carolina At Charlotte Charlotte, NC Expected in 05/2023 Bachelor of Science : Biomedical Engineering - GPA :
Central Piedmont Community College Charlotte, NC Expected in 05/2018 Associate of Science : - GPA :
Skills
  • De-escalation Techniques
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Creative Problem Solving
  • Data Entry and Maintenance
  • Multitasking and Prioritization
  • Order and Refund Processing
  • Customer Account Management
Accomplishments

Achieve Eagle Scout after 11 years in BSA

Black Belt in TaeKwonDo after 4 years

Work History
Bluegreen Resorts - Customer Service Representative
Palm Bay, FL, 12/2019 - 08/2021
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Regularly exceeded daily sales and product add-on quotas.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered constant flow of customer calls with minimal wait times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Lesaint Logistics - Stocker
Cincinnati, OH, 06/2016 - 07/2018
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Checked packages and merchandise for damage and notified vendors.
  • Maintained inventory and ordered new supplies to meet expected needs.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Simplified shipping and receiving processes for improved workflow.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Performed inventory control, such as counting and stocking merchandise.
Bluegreen Resorts - Customer Service Representative
Palm Coast, FL, 12/2017 - 01/2018
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Developed community reputation through commitment to customer satisfaction and strong client relationships
  • Responded to customer requests for products, services and company information
  • Communicated with vendors regarding backorder availability, future inventory and special orders
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Regularly exceeded daily sales and product add-on quotas
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
  • Answered constant flow of customer calls with minimal wait times
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
Languages
English :
Native or Bilingual
Negotiated :
Greek :
Elementary
Negotiated :
Japanese :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • University of North Carolina At Charlotte
  • Central Piedmont Community College

Job Titles Held:

  • Customer Service Representative
  • Stocker
  • Customer Service Representative

Degrees

  • Bachelor of Science
  • Associate of Science

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