customer service representative resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Complaint resolution
  • Report preparation
  • Creative problem solving
  • Professional telephone demeanor
  • Good listening skills
  • Administrative support
  • Strategic sales knowledge
  • Sales expertise
  • Credit card processing
  • Inbound and Outbound Calling
  • Account management
  • Money handling abilities
  • Receiving support
Work History
Customer Service Representative, 08/2020 - Current
Clopay Corporation Sacramento, CA,
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Provided information to customers regarding Spectrum's charge card and loyalty program and helped to open and activate new accounts.
  • Answered constant flow of customer calls with up to 10 calls in queue per minute.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Educated customers on promotions to enhance sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Regularly exceeded daily sales and product add-on quotas.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Generated new and repeat sales by offering timely product, service and technical information.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Maintained organized and secure customer files to facilitate customer support and follow-up.
  • Furnished accurate product information and shipping instructions and offered alternatives for out-of-stock items to support customer buying decisions.
  • Processed customer order, quote and return transactions and offered additional products and services to increase revenue.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Offered technical support for online purchases and helped customer navigate website to facilitate buying process.
  • Monitored scheduled shipment dates to promote timely product delivery and increase customer satisfaction.
  • Promoted available products and services to customers during service, account management and order calls.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
Overnight Stock Associate, 05/2020 - 08/2020
Giant Eagle, Inc. West Newton, PA,
  • Unboxed product and placed on shelves according to layout and planogram guidelines.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Supported promotional plans by updating signage with price changes.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Collected assigned merchandise and transported to store floor locations using hand trucks.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Met incoming trucks and used forklifts to move pallets to staging areas.
  • Designed and constructed advertising signs to attract customers and promote sales.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
Travel Agent, 10/2018 - 12/2019
Aaa Auto Club Matthews, NC,
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Strengthened quality controls to enhance revenue and control downtime.
  • Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
Cashier, 06/2016 - 05/2018
Lunds Byerly's Maple Grove, MN,
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Answered questions about store policies and concerns to support positive customer experiences.
High School Diploma: , Expected in 05/2018
Owasso High School - Owasso, OK
Status -

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Resume Overview

School Attended

  • Owasso High School

Job Titles Held:

  • Customer Service Representative
  • Overnight Stock Associate
  • Travel Agent
  • Cashier


  • High School Diploma

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