Personable and dedicated Customer Service Representative with extensive experience with several types of aspects of the customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hardworking customer service professional accustomed to fast-paced call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in Customer service standards and best practices. I have been in a call center and worked for three very different types of clients. I took service requests for a homeowners warranty company that provided financial, and scheduling assistance to their customers. Another company I did work for was a company that sold espresso and coffee machines and their single serve capsules sold worldwide. I did everything from placing orders, and replacing lost or damaged orders to troubleshooting these complex machines. Third line of business in my call center world was a wholesale club store chain. For this client I did everything from membership support to placing orders and submitting refund requests. I also have customer service experience in a face to face environment, such as fast food chains to gas stations. My great math and accounting skills and knowledge are very beneficial for these positions.
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
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