customer service representative resume example with 3+ years of experience
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Personable and dedicated Customer Service Representative with extensive experience with several types of aspects of the customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Hardworking customer service professional accustomed to fast-paced call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in Customer service standards and best practices. I have been in a call center and worked for three very different types of clients. I took service requests for a homeowners warranty company that provided financial, and scheduling assistance to their customers. Another company I did work for was a company that sold espresso and coffee machines and their single serve capsules sold worldwide. I did everything from placing orders, and replacing lost or damaged orders to troubleshooting these complex machines. Third line of business in my call center world was a wholesale club store chain. For this client I did everything from membership support to placing orders and submitting refund requests. I also have customer service experience in a face to face environment, such as fast food chains to gas stations. My great math and accounting skills and knowledge are very beneficial for these positions.
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
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- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Reviewed account and service histories to identify trends and issues.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Maintained revenue streams by exhausting every option before offering refunds.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Addressed customer service inquiries quickly and accurately.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Documented conversations with customers to track requests, problems and solutions.
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
- Kept production logs and maintained the inventory of job materials.
- Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures.
- Planned and laid out work to meet production and schedule requirements.
- Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
- Built packaging for finished products and calibrated or adjusted equipment to ensure quality production, using tools such as calipers, micrometers, height gauges, protractors, or ring gauges.
- Provided production, progress, or changeover reports to shift supervisors and set up and verified the functionality of safety equipment.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Helped customers find specific products, answering questions and offering advice.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed customer payments quickly and returned exact change and receipts.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Cleaned work areas, equipment and utensils.
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
- Thoroughly cleaned and sanitized dining ware and kitchen equipment.
- Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
- Protected food from spoilage by storing according to safety procedures.
- Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
- Kept work areas, utensils and pans cleaned and sanitized.
- Upheld food safety standards at all times.
- Monitored inventory and promptly reported items that needed to be reordered.
North Central State College - Mansfield, OH
Mansfield City Schools - Mansfield, OH,
Crestview High School - Ashland, OH
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Resume Overview
School Attended
- North Central State College
- Mansfield City Schools
- Crestview High School
Job Titles Held:
- Customer Service Representative
- General Production Laborer
- Cashier
Degrees
- Some College (No Degree)
- GED
- High School Diploma
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