LiveCareer-Resume

customer service representative resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

I am a very intelligent young lady with Dynamic customer service professional experienced in both call-center and retail store settings. Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. Highly professionaldependable, reliable and able to perform duties with minimal supervision. Highly Trustworthy Efficient in managing appointment scheduling, patient records, medical billing and financial information. Expedient in verifying insurance and collecting third-party claims. Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Professional with a lot of work ethic Ability to multi-task , set priorities and mange my time effectively . Have a quiet work space ( For Remote Jobs ) High Speed internet ( Spectrum ) Mange and update customer data Basic computer skills and utilizing Microsoft Typing speed 35wpm plus. Hardworking and knowledgeable with any job well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities.

Skills
  • Billing /Agent Professional
  • Data Recording Google drive
  • Microsoft Customer Interaction
  • Show work ethic
  • Health insurance , skills
  • Experienced Expert
  • English
  • Data Entry
  • Order and Refund Processing
  • Professional Telephone Voice
  • Account Updating
  • Call Control Skills
  • Customer Communications
  • Issue and Complaint Resolution
  • Call Documentation
  • Verbal and Written Communication
  • Appointment Scheduling
  • Self-Motivated
  • Creative Thinking
Experience
Customer Service Representative, 12/2022 - 04/2023
Trugreen Woodlyn, PA,

We support incoming calls from customers who have questions about their health, wellness, and prescription plan/coverage.

Answer inbound calls from customers and address questions & concerns

Agent , Call Center , 05/2022 - 12/2022
Driven Brtands Holding Cleveland, OH,
  • Work from home base job . Romote
  • Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
  • Provided Hospitals and Doctor offices with patient medical records ( Based from Health Insurance )
  • Provided wonderful customer service
  • Resolves customer issues
  • On call for 8 Hours ~ Make over 50 calls a day
  • Perform clerical duties such as typing, proofreading such as free handing typing
  • Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information
  • Monitor automated systems for placing collect calls and intervene for a callers needing assistance
  • Provide assistance for customers with special billing requests
  • Provide product insights and solution recommendations through exceptional customer service to deliver what our customers need
  • Deliver a positive experience that solves customers challenges in one call
  • Handle all inbound calls from customers
  • Providing a solution for customer escalations
  • Provided professional customer service
  • Multi-disciplined and able to look at problems from a different angle
  • Learned and applied sales techniques to achieve marketing goals for outreach.
Call Center Agent, 05/2021 - 05/2022
Driven Brtands Holding Dallas, TX,
  • Sent meticulous and accurate bills to collect payment from customers according to company protocol.
  • Investigated and resolved issues to maintain billing accuracy.
  • Input payment history and other financial data to keep customer accounts up-to-date in system.
  • Obtained prompt payments for open bills by interacting with appropriate parties.
  • Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
  • Greeted customers to determine wants or needs.
  • Managed numerous client accounts to track and collect money owed.
Call Center Agent, 02/2020 - 05/2021
EClerk City, STATE,
  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
  • Adhering to all company policies and procedures
  • Willing to answer calls from customers and resolve their queries
  • Remote Job
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Managed high-volume of inbound and outbound customer calls.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Education and Training
Associate of Science: Dental Hygiene, Expected in 2025
-
Fayetteville Technical Community College - Fayetteville, NC
GPA:
Status -
High School Diploma: Health Science, Expected in 12/2021
-
West Bladen High - Bladenboro, NC
GPA:
Status -

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Resume Overview

School Attended

  • Fayetteville Technical Community College
  • West Bladen High

Job Titles Held:

  • Customer Service Representative
  • Agent , Call Center
  • Call Center Agent
  • Call Center Agent

Degrees

  • Associate of Science
  • High School Diploma

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