LiveCareer-Resume

customer service representative resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

I am a very dedicated worker who has a passion for order and discipline. I enjoy bringing my skills sets to any environment and I know my skills will prove to be extremely impressive and productive.

Skills
  • Communication
  • Teambuilding
  • Organizational skills
  • Friendly, positive attitude
  • Inbound and Outbound Calling
  • Quality control
  • Technologically savvy
  • Call Center Operations
  • High-energy attitude
  • Courteous demeanor
  • Credit card payment processing
  • Analytical
  • Processing knowledge
  • Safely handling chemicals
Experience
04/2021 to 12/2022
Customer Service Representative Lehigh Hanson Bainbridge, NY,
  • Maintained proper paperwork to provide accurate incident records
  • Confronted unapproved individuals for questioning to determine course of action
  • Responded to potentially unsafe and dangerous situations and recommended relevant course of action
  • Patrolled grounds to maintain safety and detect unauthorized people or vehicles
  • Investigated disturbances and used proportional and strategic responses to handle different types of issues
  • Warned violators of rule infractions and escorted unauthorized persons off premises
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras
  • Monitored buildings and grounds by examining doors, windows and gates to confirm locked and secured status
  • Monitored building and property entrances and exits to detect intrusions and protect assets
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Educated customers on special pricing opportunities and company offerings
  • Upheld quality control policies and procedures to increase customer satisfaction
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Consulted with customers to resolve service and billing issues
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification
  • Made outbound calls to obtain account information
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Used proven techniques to de-escalate angry customers during telephone interactions
  • Answered inbound calls, chats and emails to facilitate customer service
  • Mentored new employees on procedures and policies to maximize team performance
  • Improved customer service wait times to mitigate complaints
  • Set up and activated customer accounts
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Assisted customers with making payments or establishing payment plans to bring accounts current
  • Fielded customer complaints and queries, fast-tracking for problem resolution
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Developed strong customer relationships to encourage repeat business.
07/2020 to 02/2021
Production Line Assembler Conagra Brands, Inc. Humboldt, TN,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Delivered service and support to each customer, paving way for future business opportunities
  • Educated customers on special pricing opportunities and company offerings
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Fielded customer complaints and queries, fast-tracking them for problem resolution
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Reviewed account and service histories to identify trends and issues
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Followed work orders to correctly assemble building components
  • Assembled light and medium-sized parts in factory setting
  • Analyzed parts to determine quality and conformance to specifications
  • Processed written and verbal instructions, prints and work orders
  • Conducted thorough quality checks to verify conformance to specifications
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.
01/2015 to 02/2019
Customer Service Representative Lehigh Hanson Bath, PA,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
Education and Training
Expected in 06/2003 to to
High School Diploma:
Mother Teresa Catholic School - Scarborough, ON
GPA:

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Resume Overview

School Attended

  • Mother Teresa Catholic School

Job Titles Held:

  • Customer Service Representative
  • Production Line Assembler
  • Customer Service Representative

Degrees

  • High School Diploma

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