customer service representative resume example with 5 years of experience
Dedicated and talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 8 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Energetic and reliable well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
- Credit card payment processing
- Report generation
- Report creation
- Problem-solving abilities
- Inbound and Outbound Calling
- System implementation
- Quality control
- Freight operations
- Conflict mediation
- Project management abilities
- Data evaluation
- Customer relations
- Promotional support
- Product organization
- Schedule mastery
- Communications regulations knowledge
- Adaptive team player
- High-energy attitude
- In-store support
- Retail sales customer service
- Sales expertise
- Shipping and receiving understanding
Branchburg, NJ, 07/2017 - 09/2019
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
- Answered at least 50+ inbound calls per day and directed to individuals or departments.
- Assisted customers in making payments on accounts and setting up payment plans.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Exceeded company productivity standards on consistent basis.
- Made outbound calls to obtain account information.
Weaverville, CA, 06/2015 - 03/2017
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Received payments for products and issued receipts.
- Answered customer quests, provided store information and escorted to desired store areas.
City, STATE, 04/2014 - 05/2015
- Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
- Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Reduced average cleaning time per room by implementing fewest steps system.
- Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
- Interacted pleasantly with clients and guests when performing daily duties.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Checked however many rooms per day to verify vacancies post-checkout.
- Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Used my cleaning or their own at the customers request products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
- Led training to boost customer satisfaction rating from 80% to 100%.
- Coached new housekeepers by demonstrating approved cleaning procedures
- Swept and damp-mopped private stairways and hallways.
- Completed over more than 150 jobs each month while maintaining a 100% mostly satisfaction rating from customers.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
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Resume Overview
School Attended
- Sand Creek High School
Job Titles Held:
- Customer Service Representative
- Cashier/Waitress
- Housekeeper
Degrees
- GED
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