Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 16-year career in the Air National Guard. Effective communicator who quickly masters new roles and technologies to achieve positive results.
Awarded the Army Achievement Medal in 2003.
Managed call flow with up to 3000 calls in queue per minute.
Knowledge Operations Management
Minor in Computer Information Systems
Enlisted Association of the National Guard of Louisiana
Veterans of Foreign Wars Association
National Association for the Advancement of Colored People
Air Force, basic, billing, calculator, Call Center, hardware, content, CPR, Client, customer service, database, fax, first aid, Forms, graphs, information technology, instruction, inventory, letters, life support, marketing, meetings, Microsoft Office, network, office equipment, Operations Management, Personnel, copy machine, policies, Publications, reading, researching, safety, scanner, spreadsheet, Technician, type 60 wpm, video, word processing
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