Customer Service Representative Resume Example Company Name

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Kept cash drawers accurate and secure with smooth payment processing and no losses. Security-conscious and customer-focused customer service representative with top-notch teamwork and interpersonal communication skills. Boosted communication with local deaf community by learning conversational American Sign Language.

Skills

Complaint resolution
Creative problem solving
Product upselling
Refunds and exchanges
Cash register operations
Customer assistance
Point of sale knowledge
Store merchandise stocking
Price changes

Money handling
Receipt and refund issuance
Product knowledge
Friendly demeanor
Basic math skills
Adaptability
Inventorying products
Good telephone etiquette
Time management skills

Work History

06/2019 to 10/2019Customer Service RepresentativeCompany Name | City, State

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including money orders, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Reviewed and resolved differences between accounting information and cash drawer.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Counted cash in register drawer at beginning and end of shift.
Checked prices for customers and processed items sold by scanning barcodes.
Mentored new team members on POS system operation, customer service strategies and sales goals.

08/2018 to 11/2018Fuel AttendantCompany Name | City, State

Pumped gas for guests and took payments.
Cleaned and restocked front counter and store area to maintain welcoming environment for customers.
Checked customer identification for alcohol, cigarette, and lottery sales.
Processed POS transactions, including cash and credit purchases or refunds.
Assisted customers by answering questions and fulfilling requests.
Counted cash in register drawer at beginning and end of shift.
Assisted customers with operating fuel pumps, explaining proper fueling techniques.
Facilitated sales of services and goods.
Maintained clean and orderly work station.
Cleaned up gas and other spills in accordance with spill procedures.

11/2017 to 07/2018Customer Service RepresentativeCompany Name | City, State

Assisted customers by answering questions and fulfilling requests.
Processed POS transactions, including EBT, cash and credit purchases or refunds.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Educated customers on promotions to enhance sales.
Used cash registers and POS systems to request and record customer orders and compute bills.
Checked prices for customers and processed items sold by scanning barcodes.
Counted cash in register drawer at beginning and end of shift.
Prepared and submitted end-of-shift reports using Microsoft Word.
Resolved customer complaints and maintained clean and tidy checkout area.
Maintained inventory of all saleable items.
Maintained clean and orderly work station.
Cleaned up gas and other spills in accordance with spill procedures.

09/2017 to 11/2017Team MemberCompany Name | City, State

Kept work areas clean, organized and safe to promote efficiency and team safety.
Used cash registers and calculators to prepare bills, accept payments and make change.
Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
Prepped food items for later use to save staff time during busy hours.
Checked completed orders for accuracy and bagged meals for easy carrying.
Greeted customers promptly and took orders to keep flow of traffic moving.
Maintained clean, sanitized and well-organized food preparation zones.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Consistently provided friendly service to promote better customer engagement.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.

Education

08/2015GEDSE Works, City

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Customer Service Representative Resume Example

Resume Score: 80%

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