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Customer Service Representative Resume Example

Resume Score: 80%

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AJ
CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Kept cash drawers accurate and secure with smooth payment processing and no losses. Security-conscious and customer-focused customer service representative with top-notch teamwork and interpersonal communication skills. Boosted communication with local deaf community by learning conversational American Sign Language.

Skills
  • Complaint resolution
  • Creative problem solving
  • Product upselling
  • Refunds and exchanges
  • Cash register operations
  • Customer assistance
  • Point of sale knowledge
  • Store merchandise stocking
  • Price changes
  • Money handling
  • Receipt and refund issuance
  • Product knowledge
  • Friendly demeanor
  • Basic math skills
  • Adaptability
  • Inventorying products
  • Good telephone etiquette
  • Time management skills
Work History
06/2019 to 10/2019Customer Service RepresentativeCompany Name | City, State
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including money orders, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

08/2018 to 11/2018Fuel AttendantCompany Name | City, State
  • Pumped gas for guests and took payments.
  • Cleaned and restocked front counter and store area to maintain welcoming environment for customers.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Processed POS transactions, including cash and credit purchases or refunds.
  • Assisted customers by answering questions and fulfilling requests.
  • Counted cash in register drawer at beginning and end of shift.
  • Assisted customers with operating fuel pumps, explaining proper fueling techniques.
  • Facilitated sales of services and goods.
  • Maintained clean and orderly work station.
  • Cleaned up gas and other spills in accordance with spill procedures.
11/2017 to 07/2018Customer Service RepresentativeCompany Name | City, State
  • Assisted customers by answering questions and fulfilling requests.
  • Processed POS transactions, including EBT, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Educated customers on promotions to enhance sales.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Counted cash in register drawer at beginning and end of shift.
  • Prepared and submitted end-of-shift reports using Microsoft Word.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained inventory of all saleable items.
  • Maintained clean and orderly work station.
  • Cleaned up gas and other spills in accordance with spill procedures.
09/2017 to 11/2017Team MemberCompany Name | City, State
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Maintained sanitary, organized facility by wiping down countertops, mopping and sweeping floors, emptying trash receptacles and washing dishes.
  • Prepped food items for later use to save staff time during busy hours.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Consistently provided friendly service to promote better customer engagement.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
08/2015GEDSE Works, City
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • SE Works

Job Titles Held:

  • Customer Service Representative
  • Fuel Attendant
  • Team Member

Degrees

  • 08/2015 GED

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