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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Personable and dedicated Customer Service Representative with extensive experience in Customer Service and helping others. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Credit card payment processing
  • Report creation
  • Schedule mastery
  • Stockroom procedures
  • Customer relations
  • Call center experience
  • High-energy attitude
  • Inbound and outbound calling
  • Problem Solving Abilities
  • Adaptive Team Player
  • Microsoft Office Expertise
  • Loss Prevention
  • Payroll
  • Filing
  • Cash Handling
  • Audits
  • Great Customer Service
Experience
Sales Associate
City, StateCompany Name/Nov 2020 to Current
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Assisted customers by finding needed kids items and checking inventory for items at other locations.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Reset store displays for special events and seasonal merchandise changes.
  • Built a great bond and friendship with Client's.
Customer Service Representative
City, StateCompany Name/Oct 2019 to Sep 2020
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Answered average of 25-30+ inbound calls per day and directed to designated individuals or departments.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • De-escalated problematic customer concerns,maintaining calm, friendly demeanor.
  • Reached out to Companies to help assist with the problems and delays for customers.
Assistant Manager
City, StateCompany Name/Aug 2019 to Oct 2019
  • Trained team of 12 to deliver outstanding customer service, boosting customer satisfaction ratings.
  • Performed as MAnager on Duty in the absence of Manager.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Performed daily task such as filing, auditing, and Bank Depositing.
  • Delegated daily tasks to team members to optimize group productivity.
  • Coach and train on Cash Register and Stocking.
  • Managed personnel scheduling, facilitating, adequate coverage to meet demand.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Manage truck deliveries, processing, and stocking.
Key Carrier/Cooridinator
City, StateCompany Name/Oct 2015 to Jul 2019
  • Sought new ways to improve metrics by partnering with Store Manager and Assistant Store Manager.
  • Performed as Manager on Duty in the Absence of Manager.
  • Monitored customer traffic to determine appropriate staffing and create engaging customer-centric selling and service environment.
  • Attended and Performed Leadership Classes
  • Compiled weekly monetary reports and records for store managers.
  • Performed as Administrative Coordinator by filing employee information, Reference Checks, hiring, interviews, conference calls, payroll, and cash office.
  • Coordinated floor moves, merchandising, display maintenance and and monitored floor stock to maximize store efficiency.
  • Protected Physical assets of store by assisting with audits, routine cycle counts and physical inventory to maintain optimal performance levels.
  • Performed, support, and supervised store opening and closing procedures including bank deposits and securing store.
  • Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
  • Addressed employee issues and conflicts to provide input, feedback, and coaching.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Organized in-store promotional events.
  • Ordered and distributed equipment and supplies.
  • Responded to safety and loss prevention incidents.
  • Operated Cash registers
  • Signed for incoming shipments in manager's absence.
  • Performed as Backroom Coordinator by taking in trucks, unloading pallets and processing the merchandise, perform audits, and clean and organized the processing room.
  • Managed store security needs as required.
  • Maintained store in clean and neat manner.
Assistant Manager
City, StateCompany Name/Sep 2012 to Sep 2015
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Performed as Manager on Duty
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Open and closed the business
  • Managed personnel scheduling, facilitating, adequate coverage to meet demand.
  • Ran errands and bank deposits.
  • Delegated daily tasks to team members to optimize group productivity.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Organized schedules, workflows, and shift coverage to meet expected business demands.
  • Bought clothing and accessories from Customers.
  • Processed trucks and shipments.
  • Set up Displays.
  • Set up multiple Stores.
Education and Training
Associate of ScienceSouthern Union State Community CollegeMay 2013City, State
High School DiplomaLafayette High SchoolMay 2011City, State
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Resume Overview

School Attended

  • Southern Union State Community College
  • Lafayette High School

Job Titles Held:

  • Sales Associate
  • Customer Service Representative
  • Assistant Manager
  • Key Carrier/Cooridinator

Degrees

  • Associate of Science
    High School Diploma

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