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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Skills
  • Sale expertise
  • Order fulfillment
  • International sales support
  • Credit card processing
  • Complaint resolution
  • Report preparation
  • Money handling abilities
  • Professional telephone demeanor
  • Technical support
  • Good listening skills
  • Staff education and training
  • Service standard compliance
  • Quick learner
  • Shipping procedures understanding
  • Recordkeeping strengths
  • Multi-line phone talent
  • Receiving support
  • Data entry
  • Creative problem solving
  • Computer proficient
  • Hydraulic systems maintenance
  • Remodels and new construction
  • Active drilling well pads
  • Skilled with both hand and power tools
  • Project bids
  • Residential plumbing design
  • Residential construction
  • Troubleshooting
  • Safety and compliance
  • Landscaping
  • Results-oriented
  • Cooperative team member
  • Plumbing
  • Emergency response
  • Staff management
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Grasps company initiatives quickly as a Customer service Representative , achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.

Work History
Customer Service Representative, 09/2019 to Current
Company Name - City, State
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Used consultative sales approach to understand and meet customer needs.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Proactively managed client correspondence and recorded all tracking and communications.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Answered up to 90 incoming calls in busy, fast-paced global call center.
  • Referred complex issues relating to online order system or technology to help desk for further evaluation.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Resolved customer complaints and addressed emergency requests and needs.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information to customers regarding charge card and helped to open and activate new accounts.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers on promotions to enhance sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Bartender , 03/2016 to 03/2017
Company Name - City, State
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Waited on up to 15 customers at bar and 20+ -table bar area.
  • Set up glassware, liquor and other necessary supplies for special events.
Plumber /Maintenance Worker, 02/2014 to 01/2015
Company Name - City, State
  • Complied with all state plumbing codes throughout duration of each project.
  • Eliminated risks by correctly identifying potential safety hazards.
  • Expanded trade knowledge by networking with colleagues and participating in courses and seminars.
  • Reviewed blueprints and project specifications to determine correct plumbing solutions.
  • Requisitioned tools and equipment to select type and size of pipes needed for projects.
  • Appropriately fitted pipes by identifying dimensions, sizes and shapes needed to replace faulty pipes.
  • Consistently communicated with customers to provide recommendations on repairs and determine project estimation costs and project completion dates.
  • Thoroughly inspected pipes and piping systems to assess quality and condition.
  • Provided emergency services to install and repair toilets, water heaters, appliances and showers to maintain 100% customer satisfaction ratings.
  • Filled pipe systems with water and air to determine whether system was leaking.
  • Cleaned sewer lines with drain cleaning equipment.
  • Located hidden water line leaks.
  • Inspected structures to avoid any obstruction and delays throughout project.
  • Obtained precise results by performing accurate hydrotesting.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems, and backflow preventers.
  • Accurately measured piping, cutting to fit where needed.
  • Prepared detailed records of all project tasks from start to finish.
  • Offered guidance and training to junior team members.
  • Secured pipes to structures with clamps, brackets and hangers.
  • Repaired plumbing systems, components and equipment.
  • Completed preventative maintenance on water heaters, toilets, urinals and plumbing fixtures.
  • Selected type and size of piping required for each project.
  • Delivered exemplary service to all customers, encouraging repeat business, positive feedback and long-term loyalty.
  • Treated areas with pesticides to alleviate bugs and other pests and destroy weeds.
  • Informed customers of expected costs by providing written estimates for services prior to applications.
  • Combined chemicals and mixed fertilizers, carefully observing all manufacturer instructions, to create proper mixtures and maintain safety.
  • Observed company safety guidelines and maintained tight timetables when applying chemicals, lifting heavy objects and operating equipment.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds.
  • Installed underground sprinkler systems to provide grass and greenery with adequate water supply.
  • Installed stonework according to landscape design plan and client specifications.
  • Removed overgrowth, hazards and debris from common pathways to improve usability.
  • Maintained grounds including trimming, weeding and general clean-up.
  • Reviewed plans and designs to ensure all grounds work was performed to specifications.
  • Enhanced visibility and improved shapes of trees and bushes with proper pruning.
  • Trimmed greenery, shrubs and hedges to maintain uniform appearance.
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Finalized work on building systems by completing basic carpentry and other finish work.
  • Removed damaged portions of walls, walkways, partitions and other similar structures in preparation for repairs.
  • Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
  • Operated sledge hammers, shovels, picks, rakes, weed trimmers and leaf blowers to maintain exterior of facility.
Education
High School Diploma : 2013Boerne - Samuel V Champion High School - City, State
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Resume Overview

School Attended

  • Boerne - Samuel V Champion High School

Job Titles Held:

  • Customer Service Representative
  • Bartender
  • Plumber /Maintenance Worker

Degrees

  • High School Diploma : 2013

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