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customer service representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Organized and professional. I take my responsibilities seriously and am committed to quality results in all my job duties.

punctual

dependable


Highlights
  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Time management
  • Self-directed
  • Excel spreadsheets
  • Professional and mature
  • Resourceful
Accomplishments

Helped more than 6 students reach their IEP goals.

Designed weekly lesson plans focused on age and level-appropriate material.

Facilitated small reading and writing groups, phonics groups and math groups for grades 2-4

Maintained and updated files for studentsCustomer Service

  • Customer Interface
    • Greeted customers upon entrance and handled all cash and credit transactions.
    • Assisted customers over the phone regarding store operations, product, promotions and orders.
    Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Experience
January 2015
to
Current
Serco Clintwood, VA customer service representative Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Maintained up-to-date records at all times. Addressed customer service inquiries in a timely and accurate fashion.
August 2004
to
December 2014
wise co. schools/jwac Pound, VA special ed. paraprofessional

Applied the positive reinforcement method to redirect negative behaviors.

Assisted 5-6. children per station during small group learning periods.

Conducted small group and individual classroom activities based on differentiated learning needs.

Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Communicated effectively with educators from various grade levels.
May 2000
to
July 2003
subway Pound, VA assistant manager

assisted with daily, weekly and monthly paperwork

made daily deposits

assisted with customers

assisted with scheduling
May 1989
to
August 1992
Pound Insurance Agency Pound, Va executive assistant Maintained the front desk and reception area in a neat and organized fashion. Handled and distributed all incoming and outgoing mail. Open, read, and wrote answers to routine letters. Created and maintained computer- and paper-based filing and organization systems for records, reports and documents. Investigated issues and problems and drafted responses to urgent requests. Served as a liaison between company president and clients regarding client accounts and new business. Processed applications, payments, corrections, endorsements and cancellations. Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties. Managed payroll and time and attendance systems. Monitored daily banking transactions. Prepared purchase orders and expense reports.
Education
mecc Big Stone Gap, VA, usa High School Diploma

on dean's list for 3 semesters at MECC while working on an Associate's Degree
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Resume Overview

Companies Worked For:

  • Serco
  • wise co. schools/jwac
  • subway
  • Pound Insurance Agency

School Attended

  • mecc

Job Titles Held:

  • customer service representative
  • special ed. paraprofessional
  • assistant manager
  • executive assistant

Degrees

  • High School Diploma

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