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Customer Service Representative Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • Credit card payment processing
  • Report creation
  • Report generation
  • Clerical support
  • Customer relations
  • High-energy attitude
  • Courteous demeanor
  • Promotional support
  • Inbound and Outbound Calling
  • In-store support
  • Product organization
  • Data evaluation
  • Microsoft Office expertise
  • Adaptive team player
  • Quality assurance controls
  • Technologically savvy
  • Problem-solving abilities
  • Call Center Operations
  • Shipping and receiving understanding
  • Retail sales customer service
  • Project management abilities
  • Sales expertise
Experience
09/2019 to 12/2020
Customer Service Representative Cable One, Inc. Longview, TX,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
10/2017 to 08/2019
Cashier Rush Enterprises New Braunfels, TX,
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Resolved issues with cash registers, card scanners and printers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Operated cash register, collected payments and provided accurate change.
  • Promoted specific item options to drive sales and achieve add-on purchases.
12/2015 to 06/2017
Fast Food Team Member Wendy's Company Fairhaven, MA,
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Reviewed contents on food trays to check receiving complete order.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Monitored and counted food stock and supplies to reorder on time.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Organized food items on serving trays and in carry-out packages.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Portioned and packaged take-out foods for customers.
  • Followed all company safety standards, including food quality and sanitation procedures.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
  • Quickly and efficiently processed payments and made accurate change.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Safely prepared, assembled and presented food to satisfy customers and fill orders.
  • Accurately measured ingredients required for specific food items to reduce waste.
  • Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Scheduled equipment use with managers, using information about daily menus to help coordinate cooking times.
  • Followed all established restaurant practices and procedures by delivering food which met quality standards.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Verified orders and bagged items for easy transport.
02/2011 to 05/2015
Customer Service Representative Cable One, Inc. Nevada, MO,
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated customers on special pricing opportunities and company offerings.
  • Reviewed account and service histories to identify trends and issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education and Training
Expected in 05/2004
High School Diploma:
Southwest High School - San Antonio, TX
GPA:
Expected in 2011
Cna: Nursing
Career Quest - San Antonio, TX
GPA:
Expected in
: Arts of Education
Northwest Vista College - San Antonio, TX
GPA:

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85Good

Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Southwest High School
  • Career Quest
  • Northwest Vista College
Job Titles Held:
  • Customer Service Representative
  • Cashier
  • Fast Food Team Member
  • Customer Service Representative
Degrees
  • High School Diploma
  • Cna
  • Some College (No Degree)