Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Summary
Personable, friendly and solution-oriented Contact Representative with over 20 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management. Dedicated to customer loyalty and satisfaction. Hardworking CSR accustomed to fast-paced inbound call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in standards and best practices.
Skills
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Experience
Customer Service Representative
Lebanon , MOCable One, Inc./Nov 2017 to Current
Lebanon , MOCable One, Inc./Nov 2017 to Current
- Conducts online or historical document research to respond to written or in-person requests for information.
- Assists customers by using online resources to research and copy official documents.
- Researching accounts and dealing with all individuals including third party representatives.
- Experience utilizing inventory management procedures to control casework and conduct research.
- Advise taxpayers of their rights and appeals procedures.
- Amends or rejects work not meeting established standards and refers to supervisor any problems on meeting performance standards.
- Maintains current knowledge of procedures, policies and directives, answers questions, and provides both classroom and OJT instruction to employees.
- Performs administrative duties in the absence of the manager.
- Makes suggestions concerning personnel actions and recognition of outstanding performance.
- Resolves simple informal complaints, refers others to supervisor, reports on performance, progress and training needs of employees and on disciplinary problems.
- Distributes, balances, monitors and reports on workload in accordance with established workflow or job specialization.
- Assures equitable distribution among employees and timely accomplishment of assigned workloads.
- Provides specific directions to customers on filing requirements, including date and eligibility requirements, for various land and mineral uses.
- Knowledge of workflow through the function and ability to assess the performance capabilities of employees in order to assign work appropriately.
- Researches requests for copies of documents.
- Assist with action plans for employees.
- Assist with on the job training to new employees.
- Knee to knee monitoring.
- SME expert for APP20 Lite.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Documented conversations with customers to track requests, problems and solutions.
- Evaluated customer account information to assess current issues and determine potential solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns to appropriate departmant or supervisors.
Patient Care Technician
Waconia , MNAllina Health Systems/Sep 2016 to Current
Waconia , MNAllina Health Systems/Sep 2016 to Current
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Supported healthy patient skin with bedside baths.
- Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Kept unit well-stocked and efficient with necessary medical supplies.
- Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.
- Improved patient care, safety and compliance by partnering with nurses.
- Collected lab specimens in adherence with safety protocols for patient tests.
- Monitored and charted fluid intake and output to stay current on patient conditions.
- Safely transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Obtained patient vital signs and reported results to staff nurse or physician to note changes from prior measurements.
- Assisted with patient admission, discharge and transfer to maximize facility efficiency.
Management Assistant
Maricopa County , AZMaricopa County, Arizona/Dec 2018 to May 2019
Maricopa County , AZMaricopa County, Arizona/Dec 2018 to May 2019
- 40hrs/week Assist others in performing analytical and technical work.
- Identify problems and provide recommendations for resolution.
- Prepare memoranda, reports, spreadsheets and charts.
- Responsible for filing documents into employee binders.
- Ensuring that all employees have essential supplies to perform their job duties.
- Perform administrative tasks (ex.
- Timekeeping, organizing/coordinate meetings.
- Monitored and tracked project performance data with spreadsheets to generate reports and keep management informed of important trends.
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
- Implemented effective inventory control procedures and ordered items when stock was low.
Customer Service Representative
Lewiston , IDCable One, Inc./Dec 2007 to Jan 2014
Lewiston , IDCable One, Inc./Dec 2007 to Jan 2014
- Worked in an inbound call center assisting taxpayers with tax related issues.
- Able to resolve account issues.
- Assisted co-workers with accounts.
- Acted as a Lead when manger was out of the office.
- Performed manager callbacks.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered 40+ inbound calls per day and directed to designated individuals or departments.
- Documented conversations with customers to track requests, problems and solutions.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Escalated customer concerns to supervisors.
Education and Training
Some College (No Degree): Certified Nursing AssistantBaltimore City Community CollegeCity
GEDFAIRMOUNT HARFORD HIGH SCHOOLJun 1998City
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Resume Overview
School Attended
- Baltimore City Community College
- FAIRMOUNT HARFORD HIGH SCHOOL
Job Titles Held:
- Customer Service Representative
- Patient Care Technician
- Management Assistant
Degrees
- Some College (No Degree) : Certified Nursing Assistant
GED
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