Personable, friendly and solution-oriented Contact Representative with over 20 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management. Dedicated to customer loyalty and satisfaction. Hardworking CSR accustomed to fast-paced inbound call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in standards and best practices.
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