Customer Service Representative Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Personable Customer Service Rep offering experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. I am a motivated CSR of 4 years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures. Dedicated to exceeding goals through effective communication skills and superb abilities.

Work History
Customer Service Representative, 05/2019 to 05/2021
Cargill, Inc. Woodridge, IL,
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Resolved complaints efficiently to satisfy customers and encourage future transactions.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative, 10/2018 to 04/2019
Cargill, Inc. Wooster, OH,
  • Managed quality communication, customer support and product representation for each client.
  • Greeted customers to help facilitate H&R BLOCK services, interfaced with customers to determine service needs, and accurately input appointments into electronic systems.
  • Assisted approximately 100 customers each day with H&R BLOCK's appointment scheduling.
  • Reviewed account and service histories to identify trends and unaddressed issues.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Kept customers happy by applying proactive approaches to understanding and resolving diverse issues.
  • Developed empathetic client relationships in heated situation coming out with a satisfying resolution.
  • Corresponded with applicable tax departments regarding customer requirements and issues.
  • Collected detailed information and required paperwork from clients to complete tax returns.
  • Identified tax-related issues
  • Answered questions from taxpayers and assisted individuals with completing tax forms.
  • Provided expert customer service to every H&R BLOCK caller.
CREW LEADER/TRANINER , 04/2017 to 09/2019
Sage Dining Worcester, MA,
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Took orders, prepared foods and processed payments in a full-service establishment.
  • Washed and sanitized dishes after every use to protect customers.
  • Worked with the team members to handle every customer need and build brand loyalty.
  • Organized food items on serving trays and in carry-out packages to deliver complete orders to customers.
  • Cleaned and sanitized kitchen equipment, service and dining areas to prevent spreading germs.
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Ensured compliance with company service standards, including inventory and cash control procedures.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Verified orders and bagged items for easy transport.
Cashier, 11/2016 to 04/2017
Rainbow USA INC City, STATE,
  • Swept and mopped floors with proper signage to prevent customer injury.
  • Removed trash regularly to maintain strong hygiene standards.
  • Monitored store premises for security concerns and notified supervisor or authorities of major issues.
  • Worked diligently to learn regular customer preferences, remember names and converse easily to build rapport.
  • Maximized customer satisfaction by assisting customers with completing purchases, locating items and signing up for rewards programs.
  • Processed transactions by collecting cash and credit card payments.
  • Bagged and wrapped goods sold to customers safely and carefully to prevent damage.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Kept areas such as restrooms and service equipment clean and neat.
  • Inbound Calling
  • Order Fulfillment
  • Creative problem solving
  • Good listening skills
  • Recordkeeping strengths
  • CRM
  • Money handling abilities
  • Complaint resolution
  • Report preparation
  • International sales support
High School Diploma: , Expected in 05/2017
Tampa Bay Tech High School - Tampa, FL

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Resume Strength

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Resume Overview

School Attended
  • Tampa Bay Tech High School
Job Titles Held:
  • Customer Service Representative
  • Customer Service Representative
  • Cashier
  • High School Diploma