Customer Service Representative Resume Example

• .
• Worked within [Type] application to collect reservation information and communicate updates to guests.
• Checked menus to verify current selection availability and cleanliness.
• Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
• Answered questions about food and order statuses for waiting customers.
• Guided guests to appropriate seating for party size, provided with menus and [Action].
• Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
• Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
• Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
• Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
• Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
• Answered telephone to provide establishment information and take party reservations.
• Placed reservations through phone and email into [Software].
• Calculated charges, issued table checks and collected payments from customers.
• Cleaned and restocked front counter areas, got change for register and checked server supplies.
• Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
• Enhanced guests' experiences by fulfilling special requests during visits.
• Answered customers' questions about hours, seating, current wait time and other information.
• Notified servers after seating parties in section for prompt service.
• Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
• Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
• Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
• Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
• Assisted [Job title] by taking guests drink orders, [Task] and [Task].
• Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
• Managed guest expectations by relaying information regarding hours, wait times and specials.
• Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
• Answered phones politely and promptly, accurately recording and confirming reservations.
• Monitored dining area to assess server capacity and accurately estimate wait times.

Cleaned and washed food handling equipment to maintain excellent functionality and productivity.

• Monitored optimal fishing locations to maximize catch results on each trip.
• Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
• Resolved issues among crew members by addressing problems immediately and effectively mediating disagreements.
• Coordinated with Owner/Store Management to understand project needs and provide needed support to meet targets.
• Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
• Brought in loads for sorting, storage or disposal according to quality categories.
• Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
• Organized and restocked prep and dry stock supplies to support operations and team productivity.
• Drove team success by completing the TEAMS jobs quickly and accurately.
• Assisted management with monthly inventory control and weekly stock ordering.
• Handled escalated customer complaints to provide full resolutions and promote loyalty.
• Volunteered to take on additional crew duties, including cashier and dishwasher when fellow co-workers fell ill.
• Upheld high standards of productivity and quality in all areas of operations.

• Recognized VIP customers immediately and provided special treatment, including preferred tables.
• Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
• Multitasked to meet customer, business operations and server needs with minimal errors or delays.
• Promoted customer safety by maintaining current list of available ride services for inebriated customers.
• Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
• Multi-task with bar patron and restaurant patrons to ensure timely experience
• Processed numerous transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.
• Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
• Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
• Supported servers by preparing specialty drinks for patrons in all areas of establishment.
• Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
• Balanced daily registers and generated sales reports to support financial and administrative objectives.
• Collected food, wine and appetizer orders from patrons and promoted upsell items.
• Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
• Maintained tight financial controls with highly accurate daily registers.
• Collected and polished glassware, keeping adequate stock for expected customer loads.
• Checked identification of customers to verify age requirements needed for purchase of alcohol.
• Managed up to 50 to 100 customers per shift while simultaneously assisting 4-5 restaurant servers.
• Upsold customers from shelf to premium brands and high-margin signature recipes, driving average sales increases
• Monitored patrons to keep alcohol consumption in designated areas.
• Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
• Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
• Filled ice bins several throughout shift and cleaned them several times weekly.
• Made product recommendations to customers based on preference, food pairings and special promotions.
• Engaged in small talk with all patrons per day to build rapport and earn repeat business.
• Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.