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Customer Service Representative Resume Example

Resume Score: 80%

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Positive and energetic server with over 16 years in the hospitality and customer service industries. I am looking to obtain employment at your establishment in hopes that I can become an asset to your team.

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in customer service solutions.

Skills

-Positive and Upbeat

-Punctual

-Team oriented

-Experienced with credit card payments and cash handling

-Problem Solving

-Adaptability

-Excellent communication skills

Experience
Customer Service RepresentativeCompany Name | City, State | June 2015 - Current
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Assisted customers in a timely fashion with any product questions and concerns
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Met or exceeded revenue objectives by promoting Product or Services to customers during service, account and sales follow-up calls.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Addressed customer service inquiries quickly and accurately.
  • Documented conversations with customers to track requests, problems and solutions.
  • Addressed all website inquiries per day, converting several into renewal customers.
Hostess/Server AssistantCompany Name | City, State | January 2019 - June 2019
  • .
  • Worked within [Type] application to collect reservation information and communicate updates to guests.
  • Checked menus to verify current selection availability and cleanliness.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Answered questions about food and order statuses for waiting customers.
  • Guided guests to appropriate seating for party size, provided with menus and [Action].
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Answered telephone to provide establishment information and take party reservations.
  • Placed reservations through phone and email into [Software].
  • Calculated charges, issued table checks and collected payments from customers.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Notified servers after seating parties in section for prompt service.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Assisted [Job title] by taking guests drink orders, [Task] and [Task].
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
Crew Member/Shift LeaderCompany Name | City, State | February 2018 - January 2019

Cleaned and washed food handling equipment to maintain excellent functionality and productivity.

  • Monitored optimal fishing locations to maximize catch results on each trip.
  • Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
  • Resolved issues among crew members by addressing problems immediately and effectively mediating disagreements.
  • Coordinated with Owner/Store Management to understand project needs and provide needed support to meet targets.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
  • Brought in loads for sorting, storage or disposal according to quality categories.
  • Kept detailed production reports of daily progress to identify areas for improvement and maximize productivity.
  • Organized and restocked prep and dry stock supplies to support operations and team productivity.
  • Drove team success by completing the TEAMS jobs quickly and accurately.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Volunteered to take on additional crew duties, including cashier and dishwasher when fellow co-workers fell ill.
  • Upheld high standards of productivity and quality in all areas of operations.
Bartender/Server AssistantCompany Name | City, State | January 2011 - June 2015
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Multi-task with bar patron and restaurant patrons to ensure timely experience
  • Processed numerous transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
  • Balanced daily registers and generated sales reports to support financial and administrative objectives.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Maintained tight financial controls with highly accurate daily registers.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
  • Checked identification of customers to verify age requirements needed for purchase of alcohol.
  • Managed up to 50 to 100 customers per shift while simultaneously assisting 4-5 restaurant servers.
  • Upsold customers from shelf to premium brands and high-margin signature recipes, driving average sales increases
  • Monitored patrons to keep alcohol consumption in designated areas.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Filled ice bins several throughout shift and cleaned them several times weekly.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Engaged in small talk with all patrons per day to build rapport and earn repeat business.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education and Training
High School DiplomaWilliam Byrd High School | | City, State | June 2005
Some College (No Degree): Business ManagementVirginia Western Community College | City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • William Byrd High School
  • Virginia Western Community College

Job Titles Held:

  • Customer Service Representative
  • Hostess/Server Assistant
  • Crew Member/Shift Leader
  • Bartender/Server Assistant

Degrees

  • High School Diploma
    Some College (No Degree) : Business Management

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