Customer Service Representative Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Inbound and Outbound Calling
  • Sales expertise
  • Creative problem solving
  • Technical Support
  • Administrative support
  • Professional telephone demeanor
  • Money handling abilities
  • Training development aptitude
  • Account management
  • Complaint resolution
  • Good listening skills
  • Receiving support
  • Service standard compliance
Work History
Customer Service Representative, 01/2019 to 05/2021
Cognizant Technology SolutionsWilmington, DE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

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  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Recommended products to customers, thoroughly explaining details.
Customer Service Executive, 08/2012 to 10/2018
Kuehne & Nagel Logistics, Inc.Romulus, MI,
  • Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
  • Modified and refined offerings and operational practices to meet changing customer requirements.
  • Directed team of Number supervisors and managers to enhance across-the-board customer support and better meet company service demands.
  • Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
  • Maintained financial accounts by processing customer adjustments.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Monitored phone, fax and electronic database systems for incoming customer inquiries.
  • Delivered exceptional training and hands-on motivation to team members to enhance service delivery approaches and boost customer satisfaction.
  • Developed working relationships with internal and external customers while assisting with account management duties.
Assistant Manager, 02/1998 to 09/2008
Silverspot CinemasChapel Hill, NC,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Monitored security and handled incidents calmly.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Cashier, 11/1991 to 07/1998
Tommy BahamaWilliamsburg, VA,
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record all transactions accurately and efficiently.
Diploma: All, Expected in 06/1992
Myers Park High School - Charlotte, NC
Associate In Engineering Technology: Electrical Engineering, Expected in 05/1996
North Carolina State University - Raleigh, NC
Bachelor Of Accountancy: Accounting And Computer Science, Expected in 08/1996
Appalachian State University - Boone, NC
Over 20+ years of Customer Service

Always making sure the Customer is happy

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Myers Park High School
  • North Carolina State University
  • Appalachian State University
Job Titles Held:
  • Customer Service Representative
  • Customer Service Executive
  • Assistant Manager
  • Cashier
  • Diploma
  • Associate In Engineering Technology
  • Bachelor Of Accountancy