Customer Service Representative Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Personable and dedicated Customer Service Representative with extensive experience in customer service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Credit card payment processing
  • Clerical support
  • Microsoft Office expertise
  • Conflict mediation
  • Inbound and Outbound Calling
  • Quality assurance controls
  • Senior leadership support
  • Quality control
  • Courteous demeanor
  • Adaptive team player
  • Customer relations
  • High-energy attitude
  • Problem-solving abilities
  • Office equipment proficiency
Work History
Customer Service Representative, 11/2020 to Current
City National Bank Of West VirginiaGlasgow, WV,
  • Answer general questions, provide education, and offer service to customers in a professional and courteous manner with 100% first call resolution and customer retention focus.
  • Handle, research, and resolve phone and or chat inquiries/requests from customers
  • Use Microsoft Programs and client specific computer systems and databases to review accounts and update data with accurate information.
  • Track and document customer contacts into customer relationship management applications and systems, to including typing clear and concise notes for each action taken.
  • Obtain and verify information by phone or online, using professional and courteous phone techniques.
  • Complete all follow-up work related to customer inquiries
  • When circumstances dictate, communicate with appropriate offices for follow up.
  • Maintain strict confidentiality with customer account information.
  • Keep abreast of client developments affecting customer service, new product offerings and processes of company and customer service center by reading daily updates and attending briefings/training.
  • Conduct self-Jessicaluations using quality coaching tools to assess personal skill development and review results with Supervisors
  • Participate in team meetings and contribute ideas to department for the improvement of the team or improvement of the work process
  • Maintain acceptable attendance and punctuality. Follow policy and procedures for communicating any changes and preferences in schedule to Supervisor
  • Support additional duties as necessary in high volume or promotional periods
  • Adhere to company and client productivity and quality performance expectations and policies and procedures
  • Relay customer insights for continuous improvement
Shift Manager, 11/2009 to Current
Sonic Drive-InMarion, NC,
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Trained and supervised staff members.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Mentored and supported new employees to maximize team performance.
  • Documented receipts, employee hours and inventory movements.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Interacted with prospects and customers at various events.
  • Managed day-to-day operations, including supervision and assignment delegation for 10-member team.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Sales Associate, 04/2007 to 11/2009
Hibbett Sports, Inc.Thomasville, NC,
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Assisted customers by finding needed Equine items and checking inventory for items at other locations.
  • Helped average of 50 customers per day by responding to inquiries and locating products.
  • Negotiated and closed deals with minimal oversight.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Offered product and service consultations and employed upselling techniques.
Bartender, 04/2007 to 11/2009
Ssp GroupChicago, IL,
  • Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Engaged in small talk with over 100 patrons per day to build rapport and earn repeat business.
  • Advertised, marketed and recommended drink options to guests to increase guest satisfaction.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Collected and polished glassware, keeping adequate stock for expected customer loads.
  • Filled ice bins many times throughout shift and cleaned them daily.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Processed over 500 transactions daily using cards, cash and voucher payment systems, applying any eligible coupons or promotions.
  • Prepared over many mixed drinks and poured wine, beer and nonalcoholic beverages for average of 300 patrons per shift.
High School Diploma: , Expected in
Union County High School - , SC

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Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Union County High School
Job Titles Held:
  • Customer Service Representative
  • Shift Manager
  • Sales Associate
  • Bartender
  • High School Diploma