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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Personable and dedicated Customer Service Representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Ethical talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 8 years of experience in quickly resolving issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Effective team management with 3 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Experience
02/2020 - CurrentCompany Name - Customer Service RepresentativeCity, State
  • Addressed and welcomed many guests to business per day, improving overall customer service and engagement.
  • Identified current dance trends and innovations to stay updated and learn new moves.
  • Learned choreography quickly and adapted to changes in choreography seamlessly by maintaining physical and mental flexibility.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
10/2019 - 11/2019Company Name - Crew MemberCity, State
  • Resolved issues among crew members by addressing problems immediately and effectively mediating disagreements.
  • Reacted calmly and efficiently in emergency situations, closely following protocols and maintaining productivity.
  • Coordinated with management to understand project needs and provide needed support to meet target
  • Coordinated with Shift Lead to understand project needs and provide needed support to meet targets.
  • Drove team success by completing jobs quickly and accurately.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Organized and restocked and supplies to support operations and team productivity.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Volunteered to take on additional crew duties, including and when fellow coworkers fell ill.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
11/2018 - 08/2019Company Name - Cashier/Crew LeaderCity, State
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answered questions and offered advice.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
  • Processed transaction everyday with exceptional accuracy.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Inspected items for damage and obtained replacements for customers.
  • Worked closely with front-end staff to assist customers.
  • Received payments for orders and issued receipts.
  • Resolved issues with cash registers, card scanners and printers.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed customer payments quickly and returned exact change and receipts.
  • Resolved issues regarding customer complaints and escalated worsening concerns to higher managment for remediation.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Increased overall team efficiency and productivity.
  • Assessed projected business demands and maintained adequate employee coverage.
  • Outlined and directed all new projects for employee teams.
  • Assisted with administrative tasks to better understand industry processes.
  • Worked alongside senior team members to learn all related job tasks and roles.
  • Balanced cash drawer daily and performed all opening and closing duties.
  • Assumed responsibilities of store manager during absences.
  • Helped business managers keep operations running smoothly, increase revenue and optimize processes to capitalize on industry changes.
  • Responded to advanced issues with professional and relationship-focused approach.
  • Accomplished training objectives in first year.
  • Resolved customer issues efficiently to build loyalty.
  • Cross-trained in every store role to maximize operational knowledge.
Skills
  • Credit card payment processing
  • Report creation
  • Inbound and outbound calling
  • Business development understanding
  • Conflict mediation
  • Shipping and receiving understanding
  • Quality assurance controls
  • Product organization
  • Store maintenance
  • Sales expertise
  • Regulations knowledge
  • Active listening
  • Courteous demeanor
  • Project management abilities
  • Adaptive team player
  • Problem-solving abilities
  • Clerical support
  • Promotional support
  • Stockroom procedures
  • Customer relations
  • High-energy attitude
  • Retail sales customer service
  • In-store support
  • Quality control
Education and Training
Charles Stewart Mott Community CollegeCity, StateHigh School Diploma
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Resume Overview

School Attended

  • Charles Stewart Mott Community College

Job Titles Held:

  • Customer Service Representative
  • Crew Member
  • Cashier/Crew Leader

Degrees

  • High School Diploma

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