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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated Customer Service Representative talented at processing high volumes of error-free transactions and meeting departmental goals. Offers over 25 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations.

Skills
  • Report creation
  • Credit card payment processing
  • Report generation
  • Courteous demeanor
Experience
11/2000 to 02/2015 Customer Service Representative Conduent Incorporated | Detroit, MI,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Made outbound calls to obtain account information.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered 30+ inbound calls per day and directed to individuals or departments.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Responsible for collections.
06/1995 to 10/2000 Sales Assistant American Title Inc | Longview, TX,
  • Priced out products for customers and drew up sales paperwork.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Arranged financing for purchasers.
  • Manned the reception desk as needed.
  • Assisted with Accounts Payable when needed.
  • Maintained customer files
  • Prepared paperwork for motor vehicle registration.
  • Prepared paperwork for truck trailer motor vehicle registrations and renewals for leasing department.
06/1993 to 06/1995 Payroll Clerk Erewhon Market | Los Angeles, CA,
  • Efficiently handled any payroll discrepancies with employees.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information For 5 companies.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Onboarded new employees in time reporting and payroll systems.
  • Managed payroll for temporary, hourly, and salaried employees.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Established employee payroll files and updated existing files with new information.
  • Calculated accurate wages, including overtime, salary increases and bonuses.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Identified, researched and resolved issues with hours worked.
  • Received, filed and processed paperwork and documents for on-boarding employees.
  • Edited employee banking records when ACH changes warranted.
  • Supervised proper processing of garnishments, including child support and wage assignments.
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Classified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system.
  • Prepared reports by compiling summaries of earnings, taxes, deductions, leave, disability and nontaxable wages.
  • Determined payroll liabilities by calculating employee federal and state income, social security taxes and employer's social security, unemployment and workers compensation payments.
  • Assisted with Accounts Receivable
06/1990 to 06/1995 Clerk Fraser | Maple Grove, MN,
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Assisted with payment processing and investigating variances in cash amounts.
  • Provided Special Financing For customers, preparing all paperwork
Education and Training
Expected in | Physical Education University of Maryland, College Park, MD, GPA:
Expected in 06/1968 High School Diploma | Bethesda Chevy Chase HS, Bethesda, MD, GPA:

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Resume Overview

School Attended

  • University of Maryland
  • Bethesda Chevy Chase HS

Job Titles Held:

  • Customer Service Representative
  • Sales Assistant
  • Payroll Clerk
  • Clerk

Degrees

  • Some College (No Degree)
  • High School Diploma

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