(555) 432-1000,
, , 100 Montgomery St. 10th Floor

offering 5+year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Cheerful and upbeat with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

  • Report creation
  • Credit card payment processing
  • Report generation
  • Data evaluation
  • Fleet dispatching
  • Inbound and outbound calling
  • High-energy attitude
  • Sales expertise
  • Schedule mastery
  • In-store support
  • Process optimization
  • Conflict mediation
  • Materials transport
  • Stockroom procedures
  • Clerical support
  • Office equipment proficiency
  • Senior leadership support
  • Retail sales customer service
  • Microsoft Office expertise
  • Call center experience
  • Product organization
  • Route management
  • Technologically savvy
  • Adaptive team player
  • Promotional support
  • Business development understanding
  • Courteous demeanor
  • Problem-solving abilities
  • Quality assurance controls
  • Transportation solution development
  • Quality control
  • Customer relations
  • Shipping and receiving understanding
  • QuickBooks
  • Accounting and bookkeeping
  • Account reconciliation
  • Accounts payable
  • Invoice and payment processing
  • Outbound calling
  • Database updates
  • Collections understanding
  • Payment questions
  • Statement review
  • Invoicing and billing
  • Vendor relationships
Education and Training
Bluegrass Community And Technical College Lexington, KY Expected in 05/2018 Associate of Applied Science : Medical Assisting - GPA :
  • Certified medical assistant
Conduent Incorporated - Customer Service Representative
Springfield, MA, 01/2020 - Current
  • Assisted approximately 5-15 customers each hour with question concerning delivery, new service inquires and pricing, issues with coolers, concerns with billing and payment made, and collecting credit card payments over the phone.
  • Assessed customer needs and upsold products and services to maximize water and cooler sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided account information.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Interviewed customers regarding driver, cooler and water concerns and reported feedback to management team.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Reviewed account and service histories to identify trends and issues. Responsible for all issues concerning driver complaints and cooler issues.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Answered 20-50 + inbound calls per day and directed to designated individuals or departments.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Processed and applied all check payments mailed in
  • Answered billing and invoice concerns
  • Processing and applying payments drivers collect at the end of each day.
  • Shared responsibility of reconciling daily money transaction for the company
  • Responsible for making corrections to drivers invoices and payments collected.
Conduent Incorporated - Customer Service Representative
Denver, CO, 01/2013 - 01/2017
  • Assisted approximately 10-15 customers each day with assistance needed.
  • Asked probing questions to determine service needs and accurately input information into computer and filing system. Each families needs are different and sensitive.
  • Evaluated families needs and information to assess current issues and determine potential solutions.
  • Upheld privacy and security requirements established by HIPAA.
  • Educated families on other services provided in the area.
  • Communicated with local churches and other community outreach programs on the family's behalf.
  • Organized and kept stock off all donations.
  • Ordered food items for the food pantry.
  • Filed and created inventory of food and clothing available to families
  • Created and maintained a safe and comfortable environment for families and individuals.
  • Filed and entered data for cash and check donations.
Caesars Entertainment Corporation - Beverage Server
Anderson, IN, -
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Handled inventory of beverage supplies, rotating products based on shipments, ordering more supplies and keeping detailed records.
  • Backed up cashier staff to process customer orders and payments.
  • Served drinks and prepared specialty beverages.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Greeted newly seated guests quickly and efficiently.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Prepared and served cold and hot beverages to guests.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Rearranged tables and chairs, located or rolled extra silverwear to prepare for large groups.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Processed customers' payments and provided receipts.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.

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School Attended

  • Bluegrass Community And Technical College

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Beverage Server


  • Associate of Applied Science

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