Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Outgoing mtm with 5 years of experience in customer service. Skilled answering questions quickly and handling issues professionally.

Skills
  • Problem-solving abilities
  • Customer relations
  • Inbound and Outbound Calling
  • Call Center Operations
  • Adaptive team player
  • Microsoft Office expertise
  • Store maintenance
  • High-energy attitude
  • High-volume dining
  • Check payment processing
  • Hors d'oeuvres service
  • Menu memorization
  • Table Bussing
  • Seating assignment preparation
  • Table setting arrangements
  • Dining customer service
  • Computer skills
  • Communication
Experience
Customer Service Representative, 11/XXX0 to 08/XXX1
Cornerstone Building BrandsTyrone, GA,

handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips. Is the front line representative of Ride Right who handles internal and external customer questions, complaints and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Will assist with the mentoring and training of new CSRs. Manage calls in a personal, systematic and organized manner following department guidelines and utilizing proper use of terminology • Route calls internally using appropriate CSC guidelines • Actively listen and probe callers in a professional and timely manner to determine purpose of the calls • Research and articulately communicate information to callers while maintaining confidentiality • Comprehensively assemble and enter member and provider information into the appropriate system to initiate the requested transportation services • • Perform necessary follow-up tasks to ensure

Cashier, 09/2017 to 04/2019
Chick-Fil-ACherry Hill, NJ,
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Hostess, 04/2015 to 08/2017
Hei Hotels & ResortsNashville, TN,
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Notified server after seating parties in section to facilitate prompt service.
Janitorial Worker, 01/2009 to 03/2010
Wegmans Food MarketsLancaster, PA,
  • Gathered and emptied trash cans and disposed of bags.
  • Recorded routine inspection and maintenance activities.
  • Monitored cleaning supply levels and requested reordering when inventory ran low.
  • Dusted and wiped furniture and fixtures.
  • Sanitized and deep cleaned bathroom floors and surfaces.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
  • Completed routine maintenance checks, notifying management of any needed repairs.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Operated compactors and balers to discard cardboard boxes and trash.
  • Moved equipment and furniture to thoroughly clean space.
Education and Training
GED: , Expected in 01/2009
Ballou Stay Night School - Washington, DC
GPA:

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Resume Overview

School Attended

  • Ballou Stay Night School

Job Titles Held:

  • Customer Service Representative
  • Cashier
  • Hostess
  • Janitorial Worker

Degrees

  • GED

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