Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Outgoing mtm with 5 years of experience in customer service. Skilled answering questions quickly and handling issues professionally.
handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips. Is the front line representative of Ride Right who handles internal and external customer questions, complaints and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Will assist with the mentoring and training of new CSRs. Manage calls in a personal, systematic and organized manner following department guidelines and utilizing proper use of terminology • Route calls internally using appropriate CSC guidelines • Actively listen and probe callers in a professional and timely manner to determine purpose of the calls • Research and articulately communicate information to callers while maintaining confidentiality • Comprehensively assemble and enter member and provider information into the appropriate system to initiate the requested transportation services • • Perform necessary follow-up tasks to ensure
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