(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Personable and dedicated Customer Service Representative with extensive experience in food and retail industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Credit card payment processing
  • Report creation
  • Report generation
  • Call Center Operations
  • Conflict mediation
  • In-store support
  • Retail sales customer service
  • Office equipment proficiency
  • Adaptive team player
  • Customer relations
  • Courteous demeanor
  • Project management abilities
  • Schedule mastery
  • Microsoft Office expertise
  • High-energy attitude
  • Inbound and Outbound Calling
  • Clerical support
  • Problem-solving abilities
Education and Training
Princeton Community High School Princeton, IN Expected in 05/2017 High School Diploma : - GPA :
Cornerstone Building Brands - Customer Service Representative
Suisun City, CA, 05/XXX1 - Current
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Answered customer questions and addressed concerns.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Trained new employees on procedures and policies to maximize team performance.
  • Made outbound calls to obtain account information.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Spartannash - Customer Service Lead
Mancelona, MI, 08/2019 - 05/XXX1
  • Assisted operators with handling calls and took over escalated concerns to provide skilled solutions.
  • Reduced call-time of inbound calls by recognizing and resolving systematic inefficiencies.
  • Forecasted representative requirements and expected demand levels.
  • Implemented company processes to effectively resolve customer service issues.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
  • Managed key account service, providing exceptional support to foster loyalty and retention.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Escalated issues to correct individuals when typical procedures did not achieve resolution.
  • Volunteered to handle complaints and issues for manager during busy time periods.
  • Located products through extensive researching and arranged for drop shipments for items located at different facilities.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Marco's Pizza - Shift Manager
Peoria, IL, 12/2018 - 08/2019
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Generated reports to assess performance and make adjustments.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours and inventory movements.
  • Increased customer base and market share by promoting product through diverse channels.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
Clean Harbors, Inc. - Operations Manager
Lemont, IL, 11/2017 - 12/2018
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored and directed all aspects of department operations and team production, safety, equipment, performance, quality and records management.
  • Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Coordinated customer inspection clinic for retail customers to meet with vehicle line product and brand managers.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Reduced process lags and effectively trained team members on best practices and protocol.

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Resume Overview

School Attended

  • Princeton Community High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Lead
  • Shift Manager
  • Operations Manager


  • High School Diploma

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