Customer Service Representative Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Efficient Administrative Assistant with 9 years of experience assisting in daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives, including budget creation and payroll processing. Successful at coordinating, directing and executing all facets of event management, staffing and retention objectives within or below established cost projections.

  • Strong Working Knowledge with ADP System, Office Management Software and Inventory System
  • MS Office (Access, Excel, Power Point, Word & Outlook)
  • Self-starter and quick learner with a positive attitude
  • Capability to navigate multiple computer systems, applications and utilize search tools to find information
  • Organized and analytical: able to work effectively in high pressure environments making critical decisions with sound judgement
  • Ability to work independently while multitasking to meet project deadlines
Customer Service Representative, 05/2019 to 06/2021
Corptax Gaithersburg, MD,
  • Upheld privacy and security requirements established by FreeConferenceCall regulatory agencies.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Exceeded company productivity standards on consistent basis.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered 120+ inbound calls per day and directed to individuals or departments.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Trained new employees on procedures and policies to maximize team performance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Administrative Assistant, 07/2012 to 07/2019
Spectrum Health Companies Willmar, MN,
  • Conducted and initialized background checks for potential employees.
  • Strengthened operational efficiencies and traceability by developing organizational systems for maintaining confidential employee records and reports.
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Contacted all job applicants to inform of application status.
  • Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes and earnings.
  • Determined payroll liabilities by calculating employee federal and state income, social security taxes and employer's social security, unemployment and workers compensation payments.
  • Prepared manual checks and initiated direct deposits for 85 employees.
  • Analyzed, reported and maintained revenue reports to document proceeds and expenditure trends.
  • Received, filed and processed paperwork and documents for on-boarding employees.
  • Created agendas and communication materials for team meetings.
  • Constructed leave pay schedules, processed payroll garnishments and worked closely with Human Resource to pay out bonuses, severances, service awards and special payments.
Front Desk Data Entry Clerk, 01/2017 to 03/2018
Department Of Defense Fairfax, VA,
  • Entered data into spreadsheets, documents and databases, maintaining 100% accuracy rate.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Reviewed and updated account information in company computer system.
  • Transcribed data after verifying information to deliver projects with 100% accuracy.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Identified system and account issues to quickly and accurately resolve.
  • Proofread documents, editing materials to correct grammar and spelling mistakes.
  • Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines.
  • Maintained records by creating monthly reports, closing terminated records and performing chart audits.
  • Translated written documentation and notes into emails and other types of correspondence.
Guest Service Representative, 08/2015 to 11/2016
Motel 6 Hotel City, STATE,
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Secured guest valuables in main safe or individual boxes.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Monitored reservations to track incoming parties and special events.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
Education and Training
High School Diploma: , Expected in 06/2013
Juan Rodriguez Cabrillo High School - Long Beach, CA,
Willing to relocate: Anywhere

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • Juan Rodriguez Cabrillo High School
Job Titles Held:
  • Customer Service Representative
  • Administrative Assistant
  • Front Desk Data Entry Clerk
  • Guest Service Representative
  • High School Diploma

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