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Customer Service Representative Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

My experience in dealing with the public and my personality has afforded the ability to interact professionally with all people on every level. I am highly motivated and very creative. I’m always sure to make sure the customer’s needs are being met as well as the company’s goals.

Skills
  • Highly motivated
  • Premiere customer service advocate
  • Microsoft Office Products
  • Exceptional Work ethics
  • ACTIVITIES
  • I’ve run a prosperous business for almost 20 years. I also have a small Tutu and T-shirt business. I’m a
  • Planner and a stickler for time. Everything I do is done in a timely fashion. I get the job done in a timely
  • Fashion with a smile on my face. Fun will be had by all, team members and clients. Photography, in high
  • School was super exciting and my favorite elective class. I use some of what I remember in my business
  • To this very day.
  • Premiere
  • Billing
  • Budgeting
  • Business cards
  • Counseling
  • Clientele
  • Clients
  • Client
  • Customer service
  • Customer care
  • Documentation
  • DOS
  • Fashion
  • Insurance
  • Marketing
  • Mentoring
  • Microsoft Office Products
  • Photography
  • Tech support
  • Phone
  • Phones
  • People skills
Experience
06/2019 to 08/2019 CUSTOMER SERVICE REPRESENTATIVE Lkq Corp | Chillicothe, OH,
  • Answered phone calls, resolved issues, performed tech support.
  • Scheduled meetings for [Job title]s and coordinated materials to be distributed to all attendees.
  • Documented office procedures and processes into [Type] manuals for use by all administrative personnel.
  • Identified [Type] issues before they escalated and implemented [Technique] for effective resolution.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Assisted on special projects, such as [Type] and [Type] assignments, by [Action] and [Action].
  • Organized training materials and user manuals to promote onboarding sessions.
  • Supported office needs, including taking messages, scanning documents and routing business correspondence.
  • Implemented office efficiency improvements to streamline task delegation.
  • Developed organizational filing systems for confidential customer records and reports.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
12/1993 to 12/1999 Animal Care Volunteer BARC | City, STATE,
  • Talked to animals in soothing manner and familiarized each with human voices.
  • Observed shelter animals for unusual symptoms indicative of medical or behavioral problems, reporting issues to shelter manager.
  • Stocked food and shelter supplies gleaned from donations.
  • Walked animals in assigned area to complete daily enrichment.
  • Maintained animal shelter, including cleaning and disinfecting kennels, cages, and equipment; wash dishes and laundry; take out garbage; perform custodial duties.Washed towels and bedding, cleaned kennels and litter boxes and mopped floors.
  • Stocked delivered animal food and supplies in central supply room.
  • Maintained daily care logs for sheltered animals.
  • Performed daily care, including feeding, watering and cleaning animal enclosures for rescued animals.
  • Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
  • Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
  • Ordered, received, unloaded and stored feed and supplies for animals under care.
  • Promoted optimal [Type] and [Type] health by feeding and watering every animal on regular schedule.
  • Administered treatments to sick or injured animals and consulted veterinarians to handle more complex concerns.
  • Oversaw programs to support [Type] and [Type] pets with exercise, behavior monitoring and basic care.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
  • Collected and documented animal information such as weight, size, physical condition and food intake.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Walked animals outside for potty breaks [Number] times per shift to avoid accidents in play areas and on bedding.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Identified animal health concerns and discussed problems with owners.
  • Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
09/2019 to Mar2020 Home Maker Self | City, STATE,
  • Ensure patients are being billed properly.
  • Resolve billing issues.
  • Collect payments, try to prevent patients from going into collections.
  • Set up payment plans.
  • Contact patients before developing bad debt.
  • Make sure insurance code visits properly.
  • Provide information to Medicaid, Medicare and other insurance companies.
  • Liaison to Car Insurance Representatives, College representatives and Lawyers.
  • Wrap around Customer care service.
  • Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.
  • Expertly assigned charges and payments for medical procedures.
  • Assessed medical codes on patient records for accuracy.
  • Reviewed medical records to meet insurance company requirements.
  • Oversaw day-to-day operations of billing department, including medical coding, charge entry, claims and [Task] for [Number] pharmacies.
  • Effectively coordinated all communications between patients, billing personnel and insurance carriers.
  • Organized information for accounts more than [Number] days past due and transferred to collection agency.
  • Flagged return claims and dealt with insufficient payments.
  • Reviewed received payments for accuracy and applied to intended patient accounts.
  • Recorded, stored and reported medical coding information to create statistics of healthcare encounters.
  • Prepared and updated new [Type] system to handle billing needs, resulting in [Number]% improvement in accuracy.
  • Verified final claim submissions by comparing account charges with documentation.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Investigated denials and collaborated with internal team members and third-party representatives to identify solutions.
  • Performed with precision by entering data accurately and researching to resolve questions.
  • Compiled and maintained logs, and statistical or research records to locate requested health data.
  • Documented and filed patient data and medical records.
  • Applied HIPAA Privacy and Security Regulations while handling patient information.
  • Researched and rectified account discrepancies.
  • Managed benefit contract pricing, processing, policies and procedures.
Education and Training
Expected in 1992 LICENSED COSMETOLOGIST, WILFRED BEAUTY ACADEMY MAY | , , GPA:
Expected in 1990 HIGH SCHOOL DIPLOMA | JACK YATES SENIOR HIGH SCHOOL, , GPA:

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64Fair

Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • JACK YATES SENIOR HIGH SCHOOL
Job Titles Held:
  • CUSTOMER SERVICE REPRESENTATIVE
  • Animal Care Volunteer
  • Home Maker
Degrees
  • LICENSED COSMETOLOGIST, WILFRED BEAUTY ACADEMY MAY
  • HIGH SCHOOL DIPLOMA