Customer Service Representative Resume Example

Seasoned customer service specialist with background in providing advice on diverse customer situations. Wanting to penetrate the work force for a position offering competitive salary, benefits and a continuous working environment. As a potential employee, I am able to accept responsibility and work as a team player and have plenty confidence that I will be an attribute to this organization. Devoted Customer service representative and manager who sustains the highest level of customer service through efficient team and customer account management. Customer Service Manager who specializes in quality service, customer retention, productivity and team management.

• Played an instrumental role in increasing customer satisfaction ratings index from 50% to 80% within 6 months as Customer Service Manager in order to merge centers.
• While maintaining employers database assisted in the managing of the company database and verified, edited and modified members' information.
• Within employers company made sure that greeted customers upon entrance and handled all cash and credit transactions and assisted customers over the phone regarding store operations, product, promotions and orders.
• While selling products cross-sold services at a rate of 30%, upgrading customers to different plans and product packages and with sales consistently generated additional revenue through skilled sales techniques.
• Multiple customer service and assistance skills used when researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
• Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

• CPR certified as of 2013
• Dealer Certification

Call center experience, cash handling experience, Computer literate, counselor or after school program experience, CPR certified, excellent customer service, Customer Service management skills, customer service skills, dependable employee, driver, managerial qualities, knowledge of managing 100+ employees, Monitor skills, Enterprise knowledge, Express, real-time reporting skills and knowledge, Reporting, retail experience, Sales experience, serving experience, and Supervisor experience.

In my past years I have volunteered at the Georgia Dome for Atlanta Falcon football games, Georgia Tech College football games, and also Atlanta hawks basketball games. In the most recent years I have volunteered for Habitat for Humanity and have volunteered at Atlanta Braves baseball games. I take pleasure in various rigorous activities to keep my mind constantly working and evolving. I enjoy creating a difference in what I do where ever I go.