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Customer Service Representative Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Dedicated Driven and compassionate Community Health Worker professional with Three years hands-on experience in fast-paced residential and hospital environments. Accountable and responsible with a strong focus on patient wellness. adept at public and community relations, staff development and case management.

Highlights

Confident public speaker

Conflict resolution

Patient-oriented

Relationship and team building

Sound decision making

Staff training and development

Critical thinking proficiency

Cultural awareness and sensitivity

Strong medical ethic

Practiced outpatient case manager

Patient/family focused


  • Healthcare billing proficiency
  • Medical coding capability
  • CPR/BLS certified
  • Familiarity with disease management programs
Education
College of Health Care Professions Houston, TX Expected in 2010 Certification Medical Billing and coding Community Health worker Certificate : - GPA :
Certifications

Community Health Worker, Department of Health Certification


Billing and Coding Diploma


AHA Health care Provider CPR Certification

Accomplishments

Acted as the department’s "go-to" person for challenging Cases with the Houston Fire Department frequent 911 callers, served as translator for fellow counselors and as the primary mentor for new employees.

Experience
Lowes - Customer Service Representative
Albuquerque, NM, 05/2008 - 04/2013
  • Assisted the company with customer services around the Houston Hospital area, Including the VA Medical center and others as assigned.
  • Focusing on relations and problem solving in between costumers, hospital Representatives and company staff, prioritizing on Customer satisfaction ensuring the wealth and growth of the company.
Kids Dental Brands - Health care provider
Tucson, AZ, 03/2008 - 05/2013
    Assisted geriatric patients with daily living activities, Evaluated patient care procedural changes for effectiveness.
  • Observed and documented patient status and reported patient complaints to the case manager.
  • Read and recorded temperature, pulse and respiration.
Senior Psych Care - Insurance Billing and Referral Specialist
City, STATE, 04/2013 - 04/2014
  • Verified and abstracted all medical data to assign appropriate codes for outpatient records.
  • Received, organized all reimbursement periodicals and updates.
  • Verified Insurance and updated the patient account information
  • Support duties for diagnostic and technical treatment procedures such as BCNI testing
  • Completed and submitted clinical documentation in accordance with agency guidelines.Sensitive to the needs of geriatric patients.
  • Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided, while also working as a psychiatrist technician.
Houston Health Department - Community Relations Specialist
City, STATE, 04/2013 - Current
  • Interviewed and assessed 10 to 30 new clients each week.
  • Assessed and wrote treatment plans and weekly progress notes for each client assigned to caseload.
  • Educated patients about their treatments.
  • Provided necessary health education training for patients, focusing on frequent 911 callers.
  • Provided caring companionship to elderly and developmentally disabled patients.
  • Assisted patients with multiple chronic diagnoses, including COPD and asthma.
  • Coordinated with doctors and registered nurses to develop care plans for patients
  • Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems.
  • Referred clients to outside social service providers to address psychiatric and personal issues.
  • Facilitated a weekly discussion group about relationship issues for men and women.
  • Cultivated positive relationships with other mental health professionals, programs and associations.
  • Communicated regularly with family members and significant others during the treatment process.Referred family members to outside support options to help them cope during times of increased stress.
  • Communicated with local agencies, schools, churches, courts and employers regarding client involvement and attendance in programs.
  • Served as liaison between management, clinical staff and the community.Cooperated with other health related agencies and organizations in community activities.Ensured the accuracy of public information and materials.Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.
  • Jumped in to fill gaps for on call rotation when necessary.Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses.
  • Organized, updated and maintained over 200 patient charts.Ensured HIPAA compliance.
  • Processed monthly reports for department performance.
Languages

Bilingual Spanish/English

Skills

Healthcare: intravenous therapy, IMS, Client Track computerized charting, STD , breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • College of Health Care Professions
Job Titles Held:
  • Customer Service Representative
  • Health care provider
  • Insurance Billing and Referral Specialist
  • Community Relations Specialist
Degrees
  • Certification Medical Billing and coding Community Health worker Certificate