Customer Service Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results.

Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.

  • Inbound and Outbound Calling
  • Complaint resolution
  • Professional telephone demeanor
  • Good listening skills
  • Creative problem solving
  • Account management
  • Quote information
  • Client needs analysis
  • Insurance Knowledge
  • Reporting skills
  • Risk mitigation
  • Property insurance
  • Auto insurance
Work History
06/2020 to Current Customer Service Representative Lowes | Wilkesboro, NC,
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Answered calls, took messages and transferred calls to appropriate individuals.
  • Answered inbound telephone calls from interested customers.
  • Performed cold calling and outreach to build sales pipeline.
  • Recorded contact information of customers and potential customers.
  • Answered questions with knowledgeable responses.
  • Escalated concerns or problem calls to management staff.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Maintained high standards of customer service by building relationships with clients.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Identified issues, analyzed information and provided solutions to problems.
  • Prepared estimates used by management for purposes such as planning, organizing and scheduling work.
  • Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
01/2020 to 06/2020 Marketing Representative Villagecare | New York City, NY,
  • Collaborated with product development team to effectively modernize and update promotions.
  • Updated pricing and signage to complete product displays and educate customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Investigated and addressed business development challenges to proactively mitigate problems.
  • Considered business demands and customer preferences when developing pricing structures and marketing plans.
  • Checked prices and calculated totals for accurate invoice processing.
  • Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
  • Input data in Software to create updated status reports for quick reference of project progress and deadlines.
  • Reviewed and analyzed forecast data to determine and address inventory needs.
06/2016 to 01/2020 Server Ocean Place | Long Branch, NJ,
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Prepared beverages and filled food orders for customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Greeted and maintained relationships with regular customers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
05/2014 to 06/2016 Hostess Landry's | Sugar Land, TX,
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
Expected in 12/2021 Bachelor Of Arts | Psychology The University Of Tennessee - Knoxville, Knoxville, TN GPA:

Majored in Psychology
Minored in English

3.5 GPA

  • Property and Casualty License

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Resume Strength

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Resume Overview

School Attended
  • The University Of Tennessee - Knoxville
Job Titles Held:
  • Customer Service Representative
  • Marketing Representative
  • Server
  • Hostess
  • Bachelor Of Arts