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Customer Service Representative Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Results-oriented Marketing Specialist proficient in developing creative marketing collateral for diverse projects. Establishes clear standards and enforces protocols for consistent, high-quality results.

Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.

Skills
  • Inbound and Outbound Calling
  • Complaint resolution
  • Professional telephone demeanor
  • Good listening skills
  • Creative problem solving
  • Account management
  • Quote information
  • Client needs analysis
  • Insurance Knowledge
  • Reporting skills
  • Risk mitigation
  • Property insurance
  • Auto insurance
Work History
06/2020 to Current Customer Service Representative Lowes | Wilkesboro, NC,
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Answered calls, took messages and transferred calls to appropriate individuals.
  • Answered inbound telephone calls from interested customers.
  • Performed cold calling and outreach to build sales pipeline.
  • Recorded contact information of customers and potential customers.
  • Answered questions with knowledgeable responses.
  • Escalated concerns or problem calls to management staff.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Maintained high standards of customer service by building relationships with clients.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Identified issues, analyzed information and provided solutions to problems.
  • Prepared estimates used by management for purposes such as planning, organizing and scheduling work.
  • Utilized cost estimation systems to document project information, create estimates and revise project costs to reflect current data.
01/2020 to 06/2020 Marketing Representative Villagecare | New York City, NY,
  • Collaborated with product development team to effectively modernize and update promotions.
  • Updated pricing and signage to complete product displays and educate customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Investigated and addressed business development challenges to proactively mitigate problems.
  • Considered business demands and customer preferences when developing pricing structures and marketing plans.
  • Checked prices and calculated totals for accurate invoice processing.
  • Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
  • Input data in Software to create updated status reports for quick reference of project progress and deadlines.
  • Reviewed and analyzed forecast data to determine and address inventory needs.
06/2016 to 01/2020 Server Ocean Place | Long Branch, NJ,
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Prepared beverages and filled food orders for customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Greeted and maintained relationships with regular customers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
05/2014 to 06/2016 Hostess Landry's | Sugar Land, TX,
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
Education
Expected in 12/2021 Bachelor Of Arts | Psychology The University Of Tennessee - Knoxville, Knoxville, TN GPA:

Majored in Psychology
Minored in English

3.5 GPA

Certifications
  • Property and Casualty License

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Resume Overview

School Attended
  • The University Of Tennessee - Knoxville
Job Titles Held:
  • Customer Service Representative
  • Marketing Representative
  • Server
  • Hostess
Degrees
  • Bachelor Of Arts