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Customer Service Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Goal- Oriented Customer Service Representative dedicated to high levels of customer satisfaction and meeting aggressive business goals. Active Listener and sepurb Listening skills with a specialized knowledge in call centers and customer service. committed to addressing customer concerns with speed, accuracy and professionalism.Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Highlights
  • High customer service standards
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Devoted to data integrity
  • Strong problem solving ability
  • Telecommunications knowledge
  • Proficient with Microsoft Office Suite
  • Proficient in customer account software
  • Multi-channel contact center software
Accomplishments
Managed call flow with up to 3500 calls in queue per minute.
Customer Assistance
  • Quality Communication
    • Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
    Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
Experience
04/2014 to 07/2015
Customer Service Representative , ,
  • Xerox / Alamo Roadside Assistance  
  • Use computers for various applications such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer callers to appropriate individuals.
  • Create, maintain, and enter information into database Set up and manage paper or electronic filing systems.
  • Record information, updating paperwork, or maintaining documents such as attendance records, correspondence , or other records
  • Operate office equipment such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate person according to their need Complete forms in accordance with company procedures
  • Make copies of correspondence or other printed material Operate electronic mail systems and coordinate the flow of information internally or with other organizations
  • Collected customer feedback and made process changes to exceedcustomer satisfaction goals.
  • Provided accurate and appropriate information in response to customer inquiries.
10/2013 to 04/2014
Sandwich artist Lowes , ,
  • Cleaning food preparation equipment, work areas, and counters or tables cashier customer service stock all food preparation.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Promptly reported complaints to a member of the management team.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Communicated clearly and positively with co-workers and management.Prepared items according to written or verbal orders,
  • working on several different orders simultaneously.Assisted management with monthly inventory control and weekly stock ordering.
2015 to 07/2016
Customer Service Representative Coborn's , ,
USAA/BANKING ASSOCIATE
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in a timely and accurate fashion.
  • Maintained up-to-date records at all times.
  • Developed effective relationships with all call center departments through clear communication.
  • Ran reports and supplied data to fulfill customer report requirements.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
Education
Expected in 2013
High School Diploma:
Jeffersonville Christian Academy - ,
GPA:
Skills
Cash handling
Professional and friendly
Careful and active listener
Strong public speaker
Multi-tasking
Account Management
Customer Needs Assessment
Creative Problem Solving
Critical Thinking
Customer Service
Data Collection
Data Entry
Email
Filing
Grammar
Internet Research
Report Transcription
Scheduling
Spreadsheets
Telephone Skills
Time Management
Travel Arrangements
Travel Booking
Travel Planning
Type 120 WPM

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Resume Strength

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  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Jeffersonville Christian Academy
Job Titles Held:
  • Customer Service Representative
  • Sandwich artist
  • Customer Service Representative
Degrees
  • High School Diploma