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Customer Service Representative 7 75 Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience a vast number of areas. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Customer service optimization
  • Safe driver
  • Shipping and receiving
  • Materials handling
  • Point of sale knowledge
  • Written and verbal communication
  • Hand and power tool operation
  • Forklift trained
Work History
05/2019 to Current
Customer Service Representative; $7.75 MAPCO; 256-238-0476; 40hrs/wk City, STATE,
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Regularly exceeded daily sales and product add-on quotas.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
03/2019 to 11/2019
Cashier; $11.00/hr Home Depot; 256-832-2279; 35 Hrs/wk City, STATE,
  • Managed on-site evaluations, internal audits, and customer surveys.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Increased customer satisfaction by resolving issues or complaints with customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
11/2018 to 03/2019
Forklift Operator; $10.00/hr New South Express; 205-355-8239; 40 Hrs/wk City, STATE,
  • Prevented waste when transferring materials between transport containers and processing equipment.
  • Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional.
  • Boosted team efficiency by moving materials with forklifts, cranes and other equipment.
  • Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Unloaded cartons from pallets and filled storage racks with cartons.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Verified functionality of forklifts through performance of preventative maintenance and effective troubleshooting of malfunctions.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Changed out forklift batteries and connected batteries to battery charger.
  • Maintained all warehouse safety guidelines during operation of vehicle.
  • Maintained records of shipping and receiving documents.
06/2018 to 10/2018
Production Worker; $11.00/hr; Gulf Shore Assemblies; 205-355-6095; City, STATE,
  • Supported current production needs by moving items between equipment, conveyors and staging areas.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Documented production information via daily system logs and discussed non-conformance issues with management.
  • Monitored machinery in operation to identify concerns and make corrections or report complex problems.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
  • Used hand trucks, forklifts and scissor lifts to complete tasks and transport items.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Conducted quality inspections of finished products and made minor repairs to meet project expectations.
Education
Expected in 05/2010
High School Diploma:
Anniston High School - Anniston, AL
GPA:

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Resume Overview

School Attended
  • Anniston High School
Job Titles Held:
  • Customer Service Representative; $7.75
  • Cashier; $11.00/hr
  • Forklift Operator; $10.00/hr
  • Production Worker; $11.00/hr;
Degrees
  • High School Diploma