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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Resourceful Medical Assistant with accredited training in clinical and laboratory procedures as well as 5+ years honoring medical administrative skills on the job. With the ability to readily adapt to changing environments and demands in the medical setting. Skilled with technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff. Manage multiple tasks in a pressured environment. I am also a Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Licenses

CPR Certification

Skill Highlights
  • Valid Tennessee driver's license
  • Reliable transportation
  • Policy and Program Development
  • Medical Laboratory Procedures
  • Clinical Experience
  • OB/GYN Experience
  • Venipuncture/Blood Draw
  • Wound Cleaning/Care
  • Strong Medical Ethic
  • Clinical Training
  • Medical Clinical Procedures



  • Charting expertise
  • Understands medical procedures
  • Documentation procedures expert
  • Trained in catheter change and preparation
  • Calm and level-headed under duress
  • Quick problem solver
  • Sterilization Techniques
Professional Experience
Customer Service RepresentativeJan 2015 to Current
Alorica West at Home － Omaha, NE
  • I am responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations.
  • When calls are processed, I verify customer information, answer questions, resolve issues, and provide customer service while adhering to scripts.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
  • Demonstrated mastery of customer service call script within specified timeframes.
Medical AssistantMay 2012 to Jun 2014
Nubody Concepts － Bartlett, TN
  • Assisted RN with Cosmetic procedures.
  • Read and recorded temperature, pulse and respiration.
  • Cleaned and sterilized instruments and disposal of contaminated supplies.
  • Performed Wave Sculpt procedures and tattoo removals.
  • Monitored all follow-up appointments.
  • Answered numerous of ad lines to schedule appointments for consultation.
  • Assisted supervisor with consultations.
  • Front desk assistance when needed.
  • Handled payments for surgical procedures and made bank deposits when needed.
Medical AssistantSep 2011 to Mar 2012
HRC Medical Center － Memphis, TN
  • Performs lab tests and communicates results.
  • Clean and sterilize instruments and dispose of contaminated supplies.
  • Collect blood, tissue and the other laboratory specimens and prepare them for lab testing.
  • Interview patients to obtain medical information and measure their vital signs, weight and height.
  • Develop patient care plans, including assessments, evaluations, and nursing diagnoses.
  • Coordination with doctors and registered nurses to develop care plans for patients.
Medical AssistantFeb 2010 to Aug 2011
Dr.Mehta's Practice － Southaven, MS
  • Assisted physician in focus studies on subject of prenatal care and with endometrial biopsy's.
  • Assisted physicians' with examining and treating patients, assisting with instruments, injections and suture removal.
  • Provided patient education.
  • Documented patient information obtained from interviews.
  • Trained new staff on quality control procedures and clinical settings.
  • Maintained patient privacy and confidential patient information.
  • Took and recorded patients' temperature, pulse and blood pressure.
  • Tested patients' blood glucose levels.
  • Monitored patients on NST (Non-Stress Test).
Lab TechnicianJan 2010 to Jan 2011
Olive Branch Family Medical Center － Olive Branch, MS
  • Collect blood, tissue and other laboratory specimens and prepared them for lab testing.
  • Order and read lab tests, X-rays, urinalysis tests, mono tests, H-pylori tests, CBC testing, and pregnancy testing.
  • Administer and recorded patients' temperature, pulse and blood pressure.
  • Test patients' blood glucose levels.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Routinely retract patient throat cultures and prepare for lab submission.
  • Assist patients with daily functions.
  • Utilize strong assessment skills to determine necessary patient care.
  • Provide caring companionship to elderly and developmentally disabled patients.
  • Outbound desk clerk.
  • Scheduled appointments and insurance filing.
Certified Medical AssistantJan 2009 to Jan 2010
OBGYN Consultants of Memphis － Memphis, TN
  • Showed patients to examination rooms and prepared them for physician exam.
  • Recorded patients' medical history, vital statistics and test results in medical records.
  • Performed vitals/glucose testing and assisting in administering injections and urinalysis.
  • Performed monthly inventory and maintained office and medical supply counts.
  • Booked appointments for C-sections, Cervidil inductions, Straight inductions, and tubal ligations.
  • Filed EOB's, which are insurance claims into the computer system.
  • Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. 
Certified Medical AssistantMar 2007 to Jun 2008
Planned Parenthood － Memphis, TN
  • Maintained a clean, orderly and well-stocked environment.
  • Assisted Nurse Practitioner with ultrasounds, LEEP procedures, and Colposcopy's.
  • Performed lab tests and communicated results.
  • Provided necessary health education training for patients.
  • Trained new staff on quality control procedures.
  • Maintained patient privacy and confidential patient information.
  • Took and recorded patients' temperature, pulse and blood pressure.
  • Front office work and provided direct patient care throughout entire clinical facility.
  • Familiar with medical practice software as well as MS, Excel, and Word.
Medical AssistantOct 2006 to Jan 2007
UT Family Medicine － Memphis, TN
  • Triage all patients, assisted in a skin tag (mole removal).
  • Ear irrigation, phlebotomy, injections, centrifuge, serum separating.
  • Hematocrit, assisted in endometrial biopsy, EKG, and urinalysis.
Education and Training
Associate of Science, Medical Assisting2007High Tech Institute － Memphis, TN, United States

Coursework in Anatomy, Physiology and Health Assessments

3.8 GPA
High School Diploma, English2002Kirby High － Memphis, TN, United States
Bachelor of Science, Interdisciplinary/Social Work2019Walden University － Minneapolis, MN, United States4.0 GPA
Skills
Patient-focused care, Excellent interpersonal skills, Charting and record keeping, Time management, Detail-oriented, Compassionate and trustworthy caregiver.
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Resume Overview

Companies Worked For:

  • Alorica West at Home
  • Nubody Concepts
  • HRC Medical Center
  • Dr.Mehta's Practice
  • Olive Branch Family Medical Center
  • OBGYN Consultants of Memphis
  • Planned Parenthood
  • UT Family Medicine

School Attended

  • High Tech Institute
  • Kirby High
  • Walden University

Job Titles Held:

  • Customer Service Representative
  • Medical Assistant
  • Lab Technician
  • Certified Medical Assistant

Degrees

  • Associate of Science , Medical Assisting 2007
    High School Diploma , English 2002
    Bachelor of Science , Interdisciplinary/Social Work 2019

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