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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Dedicated and focused Administrative Assistant and Customer Service Representative who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. While holding these positions I perfected my customer service skills while advancing my knowledge in Microsoft Office.

Education
The University of Memphis2014B.P.S: Health Services Administration Memphis, TN, United States

3.1 G.P.A

Kishwaukee College 2012Associate of Arts: PsychologyMalta, IL, United States

3.2 G.P.A

Boylan Catholic High School2010High School DiplomaRockford, IL, United States

3.5 G.P.A

Academic Awards and Distinctions
  • Tiger 3.0 Club, The University of Memphis, 2013-2014
  • Student Athlete of the Year, Kishwaukee College, 2011-2012
  • Dean's List, Kishwaukee College, 2010-2012
  • Arrowhead Academic All-Conference Honors, 2010-2012
  • Student Athlete of the Month, Kishwaukee College, Dec. 2010
  • Honor Roll, Boylan Catholic High School, 2007-2010
Work Experience
Ace Cash ExpressDecember 2014 to April 2015Customer Service Representative
Memphis, TN
  • Maintain, count, receive, balance and safeguard cash
  • Perform opening and closing procedures, including: preparing bank deposits or re-deposits, investigating and resolving report discrepancies, and verifying money in the cash drawer and safe
  • Provide and market company services, including but not limited to: loans, check cashing, bill pay transactions, money order sales, wire transfer services, postage stamp sales, and distribution of other financial services
  • Organized files, made copies, faxed reports and scanned documents.
Gillespie Funeral HomeSeptember 2013 to CurrentAdministrative Assistant
Olive Branch, MS
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
  • Maintained the front desk and reception area in a neat and organized fashion
  • Made copies, sent faxes and handled all incoming and outgoing correspondence
  • Deliver excellent customer service to bereaved families
  • Committed to "just-in-time" work availability due to nature of the business
  • Strong ability to multi-task and adapt across numerous bereaved families
Lowe'sApril 2014 to July 2014Customer Service Associate
Memphis, TN
  • Energetic customer service associate who provided customers with a personable shopping experience
  • Ability to multi-task in a fast paced environment by answering customers' questions and phone calls, while assisting in the checkout process
  • Processed on-line orders for customers and large special orders for contractors
  • Worked with team members to maintain and preserve the appearance for a neat and orderly presentation of merchandise
  • Collaborated with team members to ensure departmental coverage, enabling the team to serve in cross-functional roles
Rockford Park DistrictJune 2011 to July 2011Program Assistant
Rockford , IL
  • Operated as group leader who mentored and supervised 25+ youth in daily academic and recreation activities at Rockford Environmental Science Academy summer school program
Skills

Utilize MS Office (Word, Excel, Powerpoint, Outlook)

  • Communication and presentation production

Ability to analyze quantitative data due to customer service experience

Dedicated team player

  • Open to ideas and input from others
  • Team and company's interest ahead of my own

Ability to obtain and process information

  • Take initiative
Community Service

Le Bonheur Children's Hospital 2013

  • Visited with children and provided them with stuffed animals

Samaritan's Feet 2012-2013

  • The volunteer team provided children of low-income families with new shoes and washed the children's feet as part of the event theme

Athletic Camp Counselor 2012-2013

  • Responsible for keeping children in organized groups and manging them in drill workouts

Breast Cancer Walk 2012-2013

  • Making Strides
  • Race for a Cure

Alpha Kappa Alpha, Pi Gamma Omega Chapter - Debutante 2009

  • Raised money for the event and scholarships by selling advertisements to local businesses and patrons
  • Participated in local community service projects, and etiquette classes
Athletic Awards

The University of Memphis Memphis, TN

Women's Basketball Player 2012-2014 


  • Nominated for NJCAA Betty Jo Graber Female Athlete of the Year, 2011-2012
  • Kishwaukee College Student Athlete of the Year, 2011-2012
  • NJCAA First Team All-American, 2011-2012
  • WBCA Honorable Mention All-American, 2011-2012
  • NJCAA National All Tournament Team, 2011-2012
  • First Team Arrowhead All-Conference, 2011-2012
  • Region IV MVP and First Team All-Region IV, 2011-2012

Kishwaukee College Malta, IL

Women's Basketball Player 2010-2012


  • Region IV Player of the Week (3x), 2011-2012
  • Women's Basketball Hall of Fame 'Ring of Honor' jersey inductee, 2010-2011
  • WBCA All-American and NJCAA 3rd Team All-American, 2010-2011
  • First Team Arrowhead All-Conference, 2010-2011
  • Region IV Player of the Week (2x), 2010-2011
  • NJCAA National Player of the Week, 2010-2011
  • Kishwaukee College Student-Athlete of the Month, 2010-2011
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Resume Overview

Companies Worked For:

  • Ace Cash Express
  • Gillespie Funeral Home
  • Lowe's
  • Rockford Park District

School Attended

  • The University of Memphis
  • Kishwaukee College
  • Boylan Catholic High School

Job Titles Held:

  • Customer Service Representative
  • Administrative Assistant
  • Customer Service Associate
  • Program Assistant

Degrees

  • B.P.S : Health Services Administration
    Associate of Arts : Psychology
    High School Diploma

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