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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Skills
  • Order Fulfillment
  • Complaint Resolution
  • Description and Demonstration of Products
  • New Product Information
  • Customer Contact
  • Prospecting Clients
  • Complaint resolution
  • Order fulfillment
  • Professional telephone demeanor
  • Computer proficient
  • Receiving support
  • Data entry
  • Good listening skills
  • Quick learner
  • Shipping procedures understanding
  • Multi-line phone talent
  • Answering Questions
  • Written and oral communication
  • Product and Service Information
  • Claims Knowledge
  • Shipping coordination
Work History
Customer Service Representative, 06/2012 to Current
Inteplast Group Corporation – Livingston , NJ
  • Responded to customer requests for products, services and company information.
  • Recommended [Product or Service] to customers, thoroughly explaining details.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Leveraged sales expertise to promote [Product or Service] and capitalize on up sell opportunities.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Educated customers on promotions to enhance sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Regularly exceeded daily sales and product add-on quotas.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Reservations Coordinator, 07/2010 to 05/2012
Renaissance Woodbridge Hotel – Iselin , NJ
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Processed [Number] reservations per [Timeframe].
Front Desk Agent, 04/2007 to 07/2010
Renaissance Woodbridge Hotel – Iselin, NJ
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Planned coverage needs and organized services to support incoming special events.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Oversaw fast-paced front desk operations at busy [Type] facility with as many as [Number] nightly guests.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Sorted mail and other important data upon [Job Title]'s absence, promoting quick delivery of all messages to recipients.
  • Entered customer data using [Type] software and updated information whenever patrons changed rooms.
  • Acquired in-depth knowledge of surrounding area to provide guests with information about dining options, entertainment and [Type] activities.
  • Collaborated with [Type] and [Type] team members to handle guest requirements from check-in through check-out.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Executed positive demeanor to each and every visitor approaching front desk.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted 100 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Used [Software] to process reservations, check-ins and check-outs.
  • Answered customer telephone calls promptly and appropriately.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Maintained transaction security by verifying payment cards against identification.
  • Quickly answered calls and routed to proper guest or department using multi line phone system.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
Education
Accounting, 04/2001
ITC AMAZONAS - ECUADOR
High School Diploma: 06/2004
Elizabeth High School - Elizabeth, NJ
Teaching English As A Second Language (ESL), 01/2013
Union County College - Cranford, NJ
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Resume Overview

Companies Worked For:

  • Inteplast Group Corporation
  • Renaissance Woodbridge Hotel

School Attended

  • ITC AMAZONAS
  • Elizabeth High School
  • Union County College

Job Titles Held:

  • Customer Service Representative
  • Reservations Coordinator
  • Front Desk Agent

Degrees

  • Accounting , 04/2001
    High School Diploma : 06/2004
    Teaching English As A Second Language (ESL) , 01/2013

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