CUSTOMER SERVICE REPRESENTATIVE Resume Example Social Security Administration

CUSTOMER SERVICE REPRESENTATIVE

Summary

To obtain a position as a Community Health Worker, where I can optimize my skills in conjunction with the goals of your company.

Experience

CUSTOMER SERVICE REPRESENTATIVE
May 2016 to August 2017Social Security Administration － Oakland, CA

I assist the general public with SSI, Retirement, Disability, Medicare Applications.
I assist the general public with filing for Appeals, Claims, Waivers, missing payments, back payments, overpayments.
I assist the general public with their needs of their personal information, such as change of address, direct deposit etc.
I assist the callers with information within their community resources such as cash aid, section 8, Medicaid, food stamps etc.

INSURANCE AGENT
April 2012 to April 2016Farmers Insurance － Fairfield, CA

I processed life insurance survivor claims, Investigated, and resolved any discrepancies.
I Sold Life, Annuity, Auto, Home, and Commercial policies, I made sales presentations.
I Educated clients in California Insurance laws, and requirements to ensure that I applied proper rules and regulations.
Customer Service, I assisted diverse clientele on a daily basis in complex policy issues.
As a bilingual, Spanish/English I can fluently assist clientele in two languages.

BRANCH MANAGER
March 2000 to August 2011CitiFinancial Services Inc － Fairfield, CA

Managed office (5 employees).
I ensure that my employees and I adhere to CA lending regulations, obtaining a 1 or a 2 on annual state and company audits.
I managed delinquency control to meet CA lending rules and regulations.
I assisted diverse clientele on a daily basis in complex loans, to ensure that proper regulations were met.
To include personal loans, equity lines of credit and Mortgages.
I processed the applications, verified them, and underwriting.
I multitasked in between different activities at the same time, as processing paperwork, attending a phone call, responding to emails, etc.
TO.

BRANCH SERVICE OFFICER
September 1999 to March 2000Westamerica Bank － Vallejo, CA

I supervised Teller line, to ensure we were always meeting FDIC standards and regulations.
I Opened accounts for diverse clientele, explaining rules, and regulations to ensure I was following CA banking law.
I managed NSF reports.
I investigated and resolved discrepancies on a daily basis.
Balanced ATM's and Vault.

Education and Training

08/2012State of California － Sacramento, CAInsurance Licenses Personal Lines, and Commercial Life

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees