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CUSTOMER SERVICE REPRESENTATIVE Resume Example

Resume Score: 70%

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CUSTOMER SERVICE REPRESENTATIVE
Summary
To obtain a position as a Community Health Worker, where I can optimize my skills in conjunction with the goals of your company.
Experience
CUSTOMER SERVICE REPRESENTATIVE
May 2016 to August 2017
Social Security Administration - Oakland, CA
  • I assist the general public with SSI, Retirement, Disability, Medicare Applications.
  • I assist the general public with filing for Appeals, Claims, Waivers, missing payments, back payments, overpayments.
  • I assist the general public with their needs of their personal information, such as change of address, direct deposit etc.
  • I assist the callers with information within their community resources such as cash aid, section 8, Medicaid, food stamps etc.
INSURANCE AGENT
April 2012 to April 2016
Farmers Insurance - Fairfield, CA
  • I processed life insurance survivor claims, Investigated, and resolved any discrepancies.
  • I Sold Life, Annuity, Auto, Home, and Commercial policies, I made sales presentations.
  • I Educated clients in California Insurance laws, and requirements to ensure that I applied proper rules and regulations.
  • Customer Service, I assisted diverse clientele on a daily basis in complex policy issues.
  • As a bilingual, Spanish/English I can fluently assist clientele in two languages.
BRANCH MANAGER
March 2000 to August 2011
CitiFinancial Services Inc - Fairfield, CA
  • Managed office (5 employees).
  • I ensure that my employees and I adhere to CA lending regulations, obtaining a 1 or a 2 on annual state and company audits.
  • I managed delinquency control to meet CA lending rules and regulations.
  • I assisted diverse clientele on a daily basis in complex loans, to ensure that proper regulations were met.
  • To include personal loans, equity lines of credit and Mortgages.
  • I processed the applications, verified them, and underwriting.
  • I multitasked in between different activities at the same time, as processing paperwork, attending a phone call, responding to emails, etc.
  • TO.
BRANCH SERVICE OFFICER
September 1999 to March 2000
Westamerica Bank - Vallejo, CA
  • I supervised Teller line, to ensure we were always meeting FDIC standards and regulations.
  • I Opened accounts for diverse clientele, explaining rules, and regulations to ensure I was following CA banking law.
  • I managed NSF reports.
  • I investigated and resolved discrepancies on a daily basis.
  • Balanced ATM's and Vault.
Education and Training
08/2012State of California - Sacramento, CAInsurance Licenses Personal Lines, and Commercial Life
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Social Security Administration
  • Farmers Insurance
  • CitiFinancial Services Inc
  • Westamerica Bank

School Attended

  • State of California

Job Titles Held:

  • CUSTOMER SERVICE REPRESENTATIVE
  • INSURANCE AGENT
  • BRANCH MANAGER
  • BRANCH SERVICE OFFICER

Degrees

  • 08/2012

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