Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Hardworking Customer Service Representative with 10 plus years of experience working with customer. Trained in project and time management with extensive knowledge of csr and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Maximizes seasonal employment as customer representatives getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Relies on 10 plus years of customer services excellent customer service. Applies thoughtful and practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.
Skills
Report preparation
Credit card processing
Complaint resolution
Sales expertise
Multi-line phone talent
Good listening skills
Creative problem solving
Work History
08/2019 to CurrentCustomer Service RepresentativeIconma, L.L.C. | Manassas, VA,
Cultivated customer loyalty, promoted repeat customers and improved sales.
Answered constant flow of customer calls with up to 12 calls in queue per minute.
Answered customer telephone calls promptly to avoid on-hold wait times.
Educated customers on promotions to enhance sales.
Offered advice and assistance to customers, paying attention to special needs or wants.
Reviewed and resolved differences between accounting information and cash drawer.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Requested official identification for ids purchases and verified details, consistently meeting strict legal standards of underage sales.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Counted cash in register drawer at beginning and end of shift.
Prepared and submitted end-of-shift reports using pro.
Used cash registers and POS systems to request and record customer orders and compute bills.
Organized and reported on financial information to document payment histories and assist with sound financial accounting.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Answered questions about store policies and concerns to support positive customer experiences.
Attended to customer complaints and processed product return or replacement requests.
Processed customer payments, generated bills and filled out warranty cards.
Completed and processed paperwork for new and existing customers needing specialized assistance.
Sending money
Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
Cleaned, vacuumed and dusted all areas of front of the store building to maintain organized, professional appearance for employees and clients.
07/2016 to 03/2018Cashier Sale Associate Customer RepreseativeWalmart | City, STATE,
Assisted customers by answering questions and fulfilling requests.
Worked closely with customer to solve problems and handle customer concerns.
Operated cash register for cash, check and credit card transactions with 1% accuracy.
Educated customers on promotions to enhance sales.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Counted cash in register drawer at beginning and end of shift.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Answered constant flow of customer calls with up to 10 calls in queue per minute.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Responded to customer requests for products, services and company information.
Welcomed guests to establishment and maintained pleasant, friendly and professional demeanor at all times.
Cashing check
Returning item
Sending money
05/2005 to 11/2015Florist Designer /Customer Service CashierBloom Flower Shop | City, STATE,
cleaning the store and answer phone
Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
Performed daily cash register opening and closing functions and generated daily sales reports.
Prepared incoming flower stocks for inclusion in arrangements, bouquets and wedding ect .
Assisted customers with floral product design and selection by imparting knowledge of flowers and plants.
Designed general purpose and special occasion flower arrangements using recommended floral design guidelines.
Provided customers with courteous, knowledgeable and efficient service.
Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
Provided customers with care directions for flowers, including ideal temperature and how often water should be changed.
Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
Quoted, generated and processed customer orders to meet specifications and various occasions.
Education
Expected in 05/2005High School Diploma | Central High School , Phoenix, AZ, GPA:
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