Customer Service Representative Resume Example

• Assisted customers by answering questions and fulfilling requests.
• Worked closely with customer to solve problems and handle customer concerns.
• Operated cash register for cash, check and credit card transactions with 1% accuracy.
• Educated customers on promotions to enhance sales.
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
• Counted cash in register drawer at beginning and end of shift.
• Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
• Processed POS transactions, including checks, cash and credit purchases or refunds.
• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Answered constant flow of customer calls with up to 10 calls in queue per minute.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Responded to customer requests for products, services and company information.
• Welcomed guests to establishment and maintained pleasant, friendly and professional demeanor at all times.
• Cashing check
• Returning item
• Sending money

cleaning the store and answer phone

• Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
• Performed daily cash register opening and closing functions and generated daily sales reports.
• Prepared incoming flower stocks for inclusion in arrangements, bouquets and wedding ect .
• Assisted customers with floral product design and selection by imparting knowledge of flowers and plants.
• Designed general purpose and special occasion flower arrangements using recommended floral design guidelines.
• Provided customers with courteous, knowledgeable and efficient service.
• Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
• Provided customers with care directions for flowers, including ideal temperature and how often water should be changed.
• Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
• Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
• Quoted, generated and processed customer orders to meet specifications and various occasions.