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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests.Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Organizational Skills (5 years)
  • Cleaning Experience (10+ years)
  • Customer Service
  • Customer Service (10+ years)
  • Sales Experience
  • Money handling abilities
  • Stocking and replenishing
  • Professional telephone demeanor
  • Time Management (10+ years)
  • Sales Experience
  • Restaurant Experience
  • Organizational Skills
  • Time Management
  • Creative problem solving
  • Good listening skills
  • Good communication skills
Education
Cape Cod Community CollegeCity, StateGED
Certifications
Cleaning Experience (10+ years) • Sales Experience • Restaurant Experience • Commercial Cleaning (10+ years) • Customer Service (10+ years) • Leadership Experience (1 year) • Time Management (10+ years)
Work History
Kennelwood Inc- Customer Service Representative
Shiloh , IL09/2019 - 12/2019
  • Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Applied wax to vehicle exteriors and buffed to brilliant shine.
  • Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
Capital Health- Cashier
Robbinsville , NJ01/2018 - 05/2018
  • Assisted with customer inquiries
  • Handled customer complaints and concerns
  • Handled returns and exchanges
  • Stocked merchandise.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Greeted customers, offered assistance and provided knowledgeable support.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Processed payments and counted change to complete transactions.
Carson-Tahoe Regional Health Care- Cashier
Gardnerville , NV11/2017 - 05/2018
  • Provided customers with information on specials and discount deals.
  • Operated and sanitized kitchen and food preparation equipment.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Greeted customers, offered assistance and provided knowledgeable support.
  • Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Processed payments and counted change to complete transactions.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
Avalon Health Care Group- Housekeeper
Medford , OR05/2005 - 01/2015
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Polished glass surfaces and windows.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Changed bed linens and collected soiled linens for cleaning.
  • Adhered to professional house cleaning checklist.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Dusted picture frames and wall hangings with cloth.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Waxed and polished wood floors and other woodwork.
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good
Resume Strength
  • Completeness
  • Formatting
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • Cape Cod Community College

Job Titles Held:

  • Customer Service Representative
  • Cashier
  • Housekeeper

Degrees

  • GED

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