SEARCH

Customer Service Representative Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
Alicia
Kelley
Professional Summary

Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests.Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Organizational Skills (5 years)
  • Cleaning Experience (10+ years)
  • Customer Service
  • Customer Service (10+ years)
  • Sales Experience
  • Money handling abilities
  • Stocking and replenishing
  • Professional telephone demeanor
  • Time Management (10+ years)
  • Sales Experience
  • Restaurant Experience
  • Organizational Skills
  • Time Management
  • Creative problem solving
  • Good listening skills
  • Good communication skills
Education
Cape Cod Community CollegeWest Barnstable, MAGED
Certifications
Cleaning Experience (10+ years) • Sales Experience • Restaurant Experience • Commercial Cleaning (10+ years) • Customer Service (10+ years) • Leadership Experience (1 year) • Time Management (10+ years)
Work History
Detailer Detailer- Customer Service Representative
Clair-Mel City, FL09/2019 - 12/2019
  • Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
  • Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Applied wax to vehicle exteriors and buffed to brilliant shine.
  • Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
Dunkin' Donuts- Cashier
Brattleboro, VT01/2018 - 05/2018
  • Assisted with customer inquiries
  • Handled customer complaints and concerns
  • Handled returns and exchanges
  • Stocked merchandise.
  • Counted cash in register drawer at beginning and end of shift.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Greeted customers, offered assistance and provided knowledgeable support.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Processed payments and counted change to complete transactions.
KFC/TACO- Cashier
Brattleboro, VT11/2017 - 05/2018
  • Provided customers with information on specials and discount deals.
  • Operated and sanitized kitchen and food preparation equipment.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Greeted customers, offered assistance and provided knowledgeable support.
  • Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Processed payments and counted change to complete transactions.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
PAM'S CLEANING- Housekeeper
West Yarmouth, MA05/2005 - 01/2015
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Polished glass surfaces and windows.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Changed bed linens and collected soiled linens for cleaning.
  • Adhered to professional house cleaning checklist.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Dusted picture frames and wall hangings with cloth.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
  • Waxed and polished wood floors and other woodwork.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Detailer Detailer
  • Dunkin' Donuts
  • KFC/TACO
  • PAM'S CLEANING

School Attended

  • Cape Cod Community College

Job Titles Held:

  • Customer Service Representative
  • Cashier
  • Housekeeper

Degrees

  • GED

Similar Resumes

View All
Customer-Service-Representative-Customer-Service-resume-sample

Customer Service Representative Customer Service

MFA OIL & PROPANE

New Haven, Missouri