Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Service and Retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. I am also hardworking and accustomed to fast-paced inbound and outbound call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in standards and best practices.
Skills
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Experience
Customer Service Representative / Kennelwood Inc - Chesterfield , MO11/2018 - 04/2019
- Create or implement security standards, policies, and procedures.
Develop, implement, manage, or evaluate policies and methods to
protect personnel against harassment, threats, or violence. - Use computers for various applications, such as database management
or word processing. - Answer telephones and give information to callers, take messages, or
transfer calls to appropriate individuals. - Create, maintain, and enter customers information into databases.
- Greet callers and handle their inquiries or direct them to the
appropriate persons according to their needs. - Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Reviewed account and service histories to identify trends and issues.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Evaluated customer account information to assess current issues and determine potential solutions.
Customer Service Representative / Kennelwood Inc - Concord , MO01/2017 - 08/2017
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Reviewed account and service histories to identify trends and issues.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Educated customers on special pricing opportunities and company offerings.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Delivered service and support to each customer, paving way for future business opportunities.
- Interviewed customers regarding claim issues and reported feedback to management team.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Documented conversations with customers to track requests, problems and solutions.
- Answered 150+ inbound calls per day and directed to designated individuals or departments.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Cashier / Carson-Tahoe Regional Health Care - Reno , NV04/2013 - 12/2015
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
- Exchange money, credit, and casino chips, and make change for customers.
- Issue receipts, refunds, credits, or change due to customers.
- Obtain customers' signatures on receipts when winnings exceed the amount held in a slot machine.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Answer customers' questions, and provide information on procedures or policies.
- Establish and maintain relationships with individual or business customers or provide assistance with problems customers may encounter.
- Oversee the flow of cash or financial instruments.
- Offer specific training programs to help workers maintain or improve job skills.
- Count money and audit money drawers.
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Properly verified customer identification for alcohol or tobacco purchases.
Cashier / Carson-Tahoe Regional Health Care - Gardnerville , NV11/2012 - 09/2013
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed returned items in accordance with store policy.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Helped customers find specific products, answered questions and offered advice.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Welcomed customers, offering assistance to help find necessary store items.
- Properly verified customer identification for alcohol or tobacco purchases.
- Received payments for Merchandise and issued receipts.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Processed customer payments quickly and returned exact change and receipts.
Education and Training
Val Verde High School - CityHigh School Diploma
GPA: 4.0, Graduated with honors.
- 4.0 GPA
- Honor Roll Recipient
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Resume Strength
- Word choice
- Length
- Measurable results
- Strong summary
Resume Overview
School Attended
- Val Verde High School
Job Titles Held:
- Customer Service Representative
- Cashier
Degrees
- Val Verde High School -
City High School Diploma
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