Works well under pressure Professional phone etiquette Flexible Accurate and detailed Patient scheduling Filing and data archiving Familiar with commercial and private insurance carriers Office support (phones, faxing, filing) Seasoned in medical clinical procedures Understands insurance benefits Adaptive to changing environments
04/2008 to 03/2012
Customer Service RepresentativeBlockbuster Video Lakeland Hills － Auburn, WA
Managed office supplies, vendors, organization and upkeep.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Maintained a clean reception area, including lounge and associated areas.
Organized all new hire, security and temporary paperwork.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Communicated with vendors regarding back order availability, future inventory and special orders.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Scheduled weekly inventory pickups and deliveries with vendors.
Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Served as the main liaison between customers, management and sales team.
03/2012 to 03/2014
Clinical AssistantApple Physical Therapy － Bonney Lake, WA
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Maintained cleanliness and presentation of stock room and production floor.
Maintained current knowledge of developments in technical instrumentation.
Performed diagnostic and therapeutic laboratory procedures.
Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained an organized expense log.
Cleaned in and around the buildings, prioritizing safety at all times.
Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
Mixed water and detergents in containers to prepare chemical cleaning solutions.
Promoted building security by locking doors and checking electrical appliances for safety hazards.
Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
Checked in and stocked inventory throughout the facility.
Properly labeled and diluted all cleaning solutions.
Supervised the cleaning, maintenance and care of building and grounds.
Managed a high-volume caseload and organized the daily schedules of physical therapy assistants and patients.
Administered traction to relieve pain, improve comfort levels and decrease or prevent deformity or crippling.
Diligently observed patient safety, risk management and infection control policies and procedures at all times.
Communicated effectively with other care providers (physicians, nurses, business office, and medical records) to provide for continuity of patient care.
Contributed to team meetings and collaborated with management in the decision-making process.
Consistently exhibited courtesy, compassion and respect to patients, families, caregivers, visitors, physicians, administrators and co-workers.
Collaborated closely with other healthcare providers.
Established positive rapport with patients.
Demonstrated clear written and oral communications skills when working with health care professionals, patients and caregivers.
03/2014 to Current
Pateint Service Coordinator AssistantApple Physical Therpay － Bonney Lake, WA
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Obtained signatures for financial documents and internal and external invoices.
Monitored payments due from clients and promptly contacted clients with past due payments.
Scheduled appointments, registered patients.
Precisely completed appropriate claims paperwork, documentation and system entry.
Professionally and courteously verified appointment times with patients.
Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
Adeptly managed a multi-line phone system and pleasantly greeted all patients.
Verified patients' eligibility and claims status with insurance agencies.
Prepared patient charts accurately and neatly for the clinic.
Prepared patient charts, pre-admissions and consent forms as necessary.
Researched questions and concerns from providers and provided detailed responses.
Maintained strict patient and physician confidentiality.
Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
Expertly transcribed medical reports for a variety of physicians in an outpatient setting.
Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
Precisely evaluated and verified benefits and eligibility.
Responded to correspondence from insurance companies.
Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
High School DiplomaGreen River Community College － Auburn, WAAnatomy and Physiology
Won the Character award in 2012 from Apple Physical Therapy in recognition of my clinic assistant teams' dependability, and responsibility.
Won Clinic Assistant of the year award in 2013 from Apple Physical Therapy in recognition of my exceeded expectations in the completion of all core job duties and positive contribution to company/clinic moral.
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Companies Worked For:
Blockbuster Video Lakeland Hills
Apple Physical Therapy
Apple Physical Therpay
Green River Community College
Job Titles Held:
Customer Service Representative
Pateint Service Coordinator Assistant
High School Diploma
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