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customer service representative resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Money handling abilities
  • Sales expertise
  • Technical Support
  • Creative problem solving
  • Inbound and Outbound Calling
  • Staff education and training
  • Good listening skills
Work History
09/2019 to 03/2020
Customer Service Representative A. Duie Pyle, Inc Hatboro, PA,
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on promotions to enhance sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
01/2019 to 11/2019
Front Desk Agent Columbus Hospitality Granville, OH,
  • Planned coverage needs and organized services to support incoming special events.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
01/2013 to 12/2018
Childcare Assistant Primrose School Chester, VA,
  • Maintained daily records of children's individual activities, behaviors, meals and naps.
  • Maintained safety and cleanliness by sterilizing toys and surfaces.
  • Worked with supervisors to facilitate snacks, arts and crafts and naptime.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Read and told stories to promote and support overall language development.
  • Discussed programs policies and practices to families and visitors.
  • Set up children's play areas, bookshelves and naptime areas daily.
  • Used constructive problem-solving techniques to resolve parent disputes.
  • Updated records of contact, medical and progress information.
  • Reported parent complaints and comments to managers.
  • Organized small groups of children while transitioning to and from outdoor play.
06/XXX7 to 12/2012
Cashier Children's Hospital Boston Boston, MA,
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Counted cash in register drawer at beginning and end of shift.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Education
Expected in 06/2010
High School Diploma:
Dr.Dr. Freddie Thomas - Rochester, NY,
GPA:

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Resume Overview

School Attended

  • Dr.Dr. Freddie Thomas

Job Titles Held:

  • Customer Service Representative
  • Front Desk Agent
  • Childcare Assistant
  • Cashier

Degrees

  • High School Diploma

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