Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Recent MBA graduate seeking an opportunity to acquire knowledge, enhance skill set, and become a prolific professional. I have obtained 4 years of managerial experience within the food and customer service industry; 4 years of experience in higher education and directorial leadership; and experience in the healthcare industry. I am seeking the ability to be proactive within an organization that will allow me utilize my peculiar skill set, education, and hardworking ability. My resume may not reflect numerous years of experience but I am eager to learn, be taught, and given an opportunity to be productive.

  • Credit card payment processing
  • Problem-solving abilities
  • Adaptive team player
  • Courteous demeanor
  • Quality assurance controls
  • Goal-oriented
  • Public speaking
  • Data analysis and reporting
  • Issue and conflict resolution
  • Detail-oriented
  • Excellent multi-tasker
  • Inbound and outbound calling
  • Information organization
  • Forecasting ability
  • Policy improvements
  • Multitasking
  • Effective time management
  • Program evaluation
  • Ability to analyze reports
  • Experience in leadership
  • Human relations
  • Risk mitigation
  • Negotiation
  • Event coordination
  • Communication skills
Customer Service Representative, 09/2019 to Current
American Reprographics CompanyGrand Prairie, TX,
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Answered 60+ inbound calls per day and directed to designated individuals or departments.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Supervisor, 06/2015 to Current
Norsk Hydro AsaOffenburg, DE,
  • Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
  • Coached and mentored 10+ staff members by offering constructive feedback and asking about career growth goals.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Coached new team members on job tasks and performance strategies.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
  • Evaluated operational trends within food industry and made proactive strategy adjustments to maintain alignment between performance and objectives.
Resident Director, 07/2017 to 08/2019
Colorado Christian UniversityAurora, CO,
  • Oversaw a 4-person team handling 100+ residents living in 16 different locations.
  • Developed leadership and professional improvement activities for team members.
  • Performed quality checks on facilities and staff members.
  • Set housing assignments and managed requests for adjustments.
  • Led meetings every Monday to receive resident concerns and educate on changes to policies and procedures.
  • Counseled 100+ residents at East Texas Baptist University
  • Developed and maintained effective frameworks, standards and requirements.
  • Implemented student discipline measures, decreasing delinquent disruptions by 85%.
  • Led campus tours, new resident orientation and ongoing educational sessions.
  • Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition to new living environment.
Security Administrative Assistant, 06/2018 to 07/2019
Monarch Casino Black HawkReno, NV,
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Trained 7+ employees on best practices and protocol while managing teams to ensure optimal productivity.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Performed billing, collection and reporting functions for Human Resource Office generating over $10,000+ annually.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Education and Training
MBA: Business Administration And Management, Expected in 12/2019
East Texas Baptist University - Marshall, TX
  • 3.55 GPA
  • Thesis: Wholesome Treats Bakery
Bachelor of Arts: Psychology, Expected in 05/2018
East Texas Baptist University - Marshall, TX
  • GPA of 3.66
  • Leadership Fellows Member
  • Pi Gamma Mu International Honor Society for Social Sciences
  • Cum laude graduate
  • Dean's List Honoree Fall of 2014 & 2015
  • Provost's List Fall of 2016
  • Dean's List Spring 2016
  • President's List Spring of 2017
Activities and Honors
  • Member, Alumni Association
Websites, Portfolios, Profiles

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School Attended

  • East Texas Baptist University
  • East Texas Baptist University

Job Titles Held:

  • Customer Service Representative
  • Supervisor
  • Resident Director
  • Security Administrative Assistant


  • MBA
  • Bachelor of Arts

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