Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Recent MBA graduate seeking an opportunity to acquire knowledge, enhance skill set, and become a prolific professional. I have obtained 4 years of managerial experience within the food and customer service industry; 4 years of experience in higher education and directorial leadership; and experience in the healthcare industry. I am seeking the ability to be proactive within an organization that will allow me utilize my peculiar skill set, education, and hardworking ability. My resume may not reflect numerous years of experience but I am eager to learn, be taught, and given an opportunity to be productive.
Skills
Credit card payment processing
Problem-solving abilities
Adaptive team player
Courteous demeanor
Quality assurance controls
Goal-oriented
Public speaking
Data analysis and reporting
Issue and conflict resolution
Detail-oriented
Excellent multi-tasker
Inbound and outbound calling
Information organization
Forecasting ability
Policy improvements
Multitasking
Effective time management
Program evaluation
Ability to analyze reports
Experience in leadership
Human relations
Risk mitigation
Negotiation
Event coordination
Communication skills
Experience
Customer Service Representative, 09/2019 to Current American Reprographics Company – Grand Prairie, TX,
Delivered high level of service and support to each customer, paving way for future business opportunities.
Answered 60+ inbound calls per day and directed to designated individuals or departments.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Consulted with customers to determine best methods to resolve service and billing issues.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Supervisor, 06/2015 to Current Norsk Hydro Asa – Offenburg, DE,
Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
Coached and mentored 10+ staff members by offering constructive feedback and asking about career growth goals.
Trained current employees on additional job positions to maintain coverage of roles at all times.
Coached new team members on job tasks and performance strategies.
Reviewed performance reports and used data to develop continuous improvement initiatives.
Evaluated operational trends within food industry and made proactive strategy adjustments to maintain alignment between performance and objectives.
Resident Director, 07/2017 to 08/2019 Colorado Christian University – Aurora, CO,
Oversaw a 4-person team handling 100+ residents living in 16 different locations.
Developed leadership and professional improvement activities for team members.
Performed quality checks on facilities and staff members.
Set housing assignments and managed requests for adjustments.
Led meetings every Monday to receive resident concerns and educate on changes to policies and procedures.
Counseled 100+ residents at East Texas Baptist University
Developed and maintained effective frameworks, standards and requirements.
Implemented student discipline measures, decreasing delinquent disruptions by 85%.
Led campus tours, new resident orientation and ongoing educational sessions.
Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition to new living environment.
Security Administrative Assistant, 06/2018 to 07/2019 Monarch Casino Black Hawk – Reno, NV,
Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
Trained 7+ employees on best practices and protocol while managing teams to ensure optimal productivity.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Performed billing, collection and reporting functions for Human Resource Office generating over $10,000+ annually.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Education and Training
MBA: Business Administration And Management, Expected in 12/2019 East Texas Baptist University - Marshall, TX GPA:
3.55 GPA
Thesis: Wholesome Treats Bakery
Bachelor of Arts: Psychology, Expected in 05/2018 East Texas Baptist University - Marshall, TX GPA:
GPA of 3.66
Leadership Fellows Member
Pi Gamma Mu International Honor Society for Social Sciences
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