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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Recent MBA graduate seeking an opportunity to acquire knowledge, enhance skill set, and become a prolific professional. I have obtained 4 years of managerial experience within the food and customer service industry; 4 years of experience in higher education and directorial leadership; and experience in the healthcare industry. I am seeking the ability to be proactive within an organization that will allow me utilize my peculiar skill set, education, and hardworking ability. My resume may not reflect numerous years of experience but I am eager to learn, be taught, and given an opportunity to be productive.

Skills
  • Credit card payment processing
  • Problem-solving abilities
  • Adaptive team player
  • Courteous demeanor
  • Quality assurance controls
  • Goal-oriented
  • Public speaking
  • Data analysis and reporting
  • Issue and conflict resolution
  • Detail-oriented
  • Excellent multi-tasker
  • Inbound and outbound calling
  • Information organization
  • Forecasting ability
  • Policy improvements
  • Multitasking
  • Effective time management
  • Program evaluation
  • Ability to analyze reports
  • Experience in leadership
  • Human relations
  • Risk mitigation
  • Negotiation
  • Event coordination
  • Communication skills
Experience
Customer Service RepresentativeConifer Health Solutions | Frisco, TX | Sep 2019-Current
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Answered 60+ inbound calls per day and directed to designated individuals or departments.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
SupervisorGlow Cone Concessions LLC. | Dallas, TX | Jul 2015-Current
  • Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
  • Coached and mentored 10+ staff members by offering constructive feedback and asking about career growth goals.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Coached new team members on job tasks and performance strategies.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
  • Evaluated operational trends within food industry and made proactive strategy adjustments to maintain alignment between performance and objectives.
Resident DirectorEast Texas Baptist University | Marshall, TX | Aug 2017-Aug 2019
  • Oversaw a 4-person team handling 100+ residents living in 16 different locations.
  • Developed leadership and professional improvement activities for team members.
  • Performed quality checks on facilities and staff members.
  • Set housing assignments and managed requests for adjustments.
  • Led meetings every Monday to receive resident concerns and educate on changes to policies and procedures.
  • Counseled 100+ residents at East Texas Baptist University
  • Developed and maintained effective frameworks, standards and requirements.
  • Implemented student discipline measures, decreasing delinquent disruptions by 85%.
  • Led campus tours, new resident orientation and ongoing educational sessions.
  • Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition to new living environment.
Security Administrative AssistantEast Texas Baptist University | Marshall, TX | Jul 2018-Aug 2019
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Trained 7+ employees on best practices and protocol while managing teams to ensure optimal productivity.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Performed billing, collection and reporting functions for Human Resource Office generating over $10,000+ annually.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Education and Training
MBA: Business Administration And ManagementEast Texas Baptist University | | Marshall, TX | Dec 2019
  • 3.55 GPA
  • Thesis: Wholesome Treats Bakery
Bachelor of Arts: PsychologyEast Texas Baptist University | | Marshall, TX | May 2018
  • GPA of 3.66
  • Leadership Fellows Member
  • Pi Gamma Mu International Honor Society for Social Sciences
  • Cum laude graduate
  • Dean's List Honoree Fall of 2014 & 2015
  • Provost's List Fall of 2016
  • Dean's List Spring 2016
  • President's List Spring of 2017
Activities and Honors
  • Member, Alumni Association
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/quentinom32
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Resume Overview

Companies Worked For:

  • Conifer Health Solutions
  • Glow Cone Concessions LLC.
  • East Texas Baptist University

School Attended

  • East Texas Baptist University

Job Titles Held:

  • Customer Service Representative
  • Supervisor
  • Resident Director
  • Security Administrative Assistant

Degrees

  • MBA : Business Administration And Management
    Bachelor of Arts : Psychology

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