Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Multifaceted Customer Service Representative with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Skills
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Work History
Customer Service Representative, 05/2016 to Current
Benefitmall Inc. – Fort Lauderdale , FL
Benefitmall Inc. – Fort Lauderdale , FL
- Effectively work and communicate with patients to provide information and services to meet customer expectations and CDPH guidelines.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivate customer loyalty, promoted repeat customers and improved sales.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Provide primary customer support to internal and external customers in fast-paced environment.
- Complete and file financial documentation for accounting purposes.
- Document patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Use computer programs and registration systems to schedule patients for routine and complex procedures.
- Complete clerical duties and tasks for clinic administration.
- Adhere to strict HIPAA guidelines at all times to protect patient privacy.
- Check patient data including insurance, demographic and health history to keep information current.
- Verify and update demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Obtain payments from patients and scanned identification and insurance cards.
- Refer and screen patients to make best use of resources, triage staff and serve community members.
- Receive, record and file medical payments by check, cash and credit card.
- Able to comprehend information from HP Medicaid web portal system, private insurance portal, immunization schedules and GRITS system, and the various programs in clinical services.
- Understand fee schedules and medical terminology.
- Balance cash and receipts and maintain accurate financial records and documentation.
- Display working knowledge of Microsoft Office programs including Word, Excel and PowerPoint.
- Train and mentor numerous new personnel hired to fulfill various roles.
Production Support Technician, 08/2015 to 03/2016
Asahi Kasei America – Concord , NC
Asahi Kasei America – Concord , NC
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
Lead Customer Service Representative, 01/2014 to 07/2015
Corvel – Helena , MT
Corvel – Helena , MT
- Educated customers on promotions to enhance sales.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Regularly exceeded daily sales and product add-on quotas.
- Planned optimal workflow through successful scheduling and task delegation.
- Answered questions about store policies and concerns to support positive customer experiences.
- Worked with customer service representatives to handle escalated customer issues.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reviewed and resolved differences between accounting information and cash drawer.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Counted cash in register drawer at beginning and end of shift.
Education
Associate of Science: Radiologic Technology, Expected in 08/2023
Chattahoochee Technical College - City
Chattahoochee Technical College - City
High School Diploma: 05/2013
Pebblebrook Highschool - City
Pebblebrook Highschool - City
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Resume Overview
School Attended
- Chattahoochee Technical College
- Pebblebrook Highschool
Job Titles Held:
- Customer Service Representative
- Production Support Technician
- Lead Customer Service Representative
Degrees
- Associate of Science : Radiologic Technology , Expected in 08/2023
High School Diploma : 05/2013
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