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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Cheerful Customer Service representative with 5 years plus experience, looking to elevate the customer experience at any call center. Received 99% positive ratings at Sykes Enterprises. Customer retention for my regular call-ins was 38% above company average. Seeking to use proven customer service and tele sales skills to grow customer loyalty for not just AT&T but every call center that decided to take a shot at me.

Customer service associate Knowledgeable of the latest trends in the market. Successful at converting calls into new sales. Reliable Customer service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solving revolutionist, working effectively and productively with diverse customers ad individual needs.

Trained in the safe handling and storage of hazardous chemical. Flexibility to use machine operations such as Forklift, and Pallet Jacker. .

Skills
  • Conflict mediation
  • Technologically savvy
  • Customer relations
  • High-energy attitude
  • Call center experience
  • Customer service
  • Credit card payment processing
  • Inbound and outbound calling
  • Product organization
  • Product Sales
  • Warehouse Operations
  • Forklift and pallet jack use
  • Trained in Salesforce
  • Materials Movement
  • Product Education
  • Service Upselling
  • Data management
  • Support Warehouse Operations
Experience
Customer Service Representative
Lakeland, FLDS Services/Jan 2019 to Jan 2020
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Set up and activated customer accounts.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
Labor
Lakeland, FLRooms To Go Distribution Center /Aug 2018 to Dec 2018
  • Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks.
  • Continuously classified all filed records to keep the system efficient and all information organized
  • Reviewed the incoming orders and assigned work to rooms to go to maintain a demanding schedule
Customer Service Representative
Lakeland, FLSykes Enterprise /Mar 2018 to Jul 2018
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers through phone conversations.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Set up and activated customer accounts.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
  • Documented conversations with customers to track requests, problems and solutions.
Customer Service Representative
Lakeland , FLGC Services /Jun 2016 to Nov 2017
  • Responded to customer questions and complaints and documented consumer communications.
  • Answered calls or E-mails from customers and assisted with special requests or resolving complaints.
  • Consistently met identified team and client performance metrics, goals, and deadlines
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Set up and activated customer accounts.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
Education and Training
High School DiplomaGeoge Jenkins High School Jun 2016Lakeland, FL
  • GPA 3.6
  • Honor roll Spring 2016
  • Graduated with honors
  • Student Scholar Athlete
  • Member, honor roll program
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Resume Overview

Companies Worked For:

  • DS Services
  • Rooms To Go Distribution Center
  • Sykes Enterprise
  • GC Services

School Attended

  • Geoge Jenkins High School

Job Titles Held:

  • Customer Service Representative
  • Labor

Degrees

  • High School Diploma

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