Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
- Report preparation
- Sales expertise
- Stocking and replenishing
- POS systems expert
- Key holder experience
- Creative problem solving
- Money handling abilities
- Good listening skills
- Complaint resolution
- Retail store support
Education
Kentucky Skills U Carrollton Kentucky , Expected in 08/2020 – – GED : - :
Work History
Cigna - Customer Service Representative
Springfield, MA, 08/2019 - 12/2019
Springfield, MA, 08/2019 - 12/2019
- Provided primary customer support to internal and external customers in fast-paced environment.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Boosted sales revenue by skillfully promoting diverse Product or Service options.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Answered constant flow of customer calls with up to Number calls in queue per minute.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Safelite Autoglass - Front Desk Receptionist
Dover, OH, 08/2018 - 01/2019
Dover, OH, 08/2018 - 01/2019
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Received packages and mail at front desk and dispersed to correct employees.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Used Software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Entered customer data using Type software and updated information whenever patrons changed rooms.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected, sorted and distributed mail and prepared mail, messages and courier deliveries for busy Number-person Type business.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Performed basic bookkeeping activities, including Task and Task and used Skill to implement updates to accounting system.
- Oversaw fast-paced front desk operations at busy Type facility with as many as Number nightly guests.
- Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including Type and Type to promote quick remediation.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Resolved customer issues quickly and notified Job Title immediately when problems escalated.
Hyatt - Retail Clerk
Iowa City, IA, 11/2015 - 09/2016
Iowa City, IA, 11/2015 - 09/2016
- Answered questions about store policies and concerns to support positive customer experiences.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Increased sales by offering advice on purchases and promoting additional products.
- Checked prices for customers and processed items sold by scanning barcodes.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained customer satisfaction while handling Type product returns quickly and professionally.
- Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Increased customer satisfaction by Action and Action.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
Planet Fitness - Crew Member
Groves, TX, 10/2013 - 02/2014
Groves, TX, 10/2013 - 02/2014
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
- Supported great dining and meal experiences for guests.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked well with teammates and accepted coaching from management team.
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
- Operated as full-service food provider in Type establishment by taking orders, preparing meals and collecting payments.
- Checked completed orders for accuracy and bagged meals for easy carrying.
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Job Titles Held:
- Customer Service Representative
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- Retail Clerk
- Crew Member
Degrees
- GED
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