, , 100 Montgomery St. 10th Floor Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Report preparation
Sales expertise
Stocking and replenishing
POS systems expert
Key holder experience
Creative problem solving
Money handling abilities
Good listening skills
Complaint resolution
Retail store support
Kentucky Skills U Carrollton Kentucky , Expected in 08/2020 – – GED : - GPA :
Cigna - Customer Service Representative Springfield , MA , 08/2019 - 12/2019
Provided primary customer support to internal and external customers in fast-paced environment.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided information to customers regarding Company 's charge card and loyalty program and helped to open and activate new accounts.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Offered advice and assistance to customers, paying attention to special needs or wants.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Boosted sales revenue by skillfully promoting diverse Product or Service options.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Answered constant flow of customer calls with up to Number calls in queue per minute.
Responded to customer requests for products, services and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Safelite Autoglass - Front Desk Receptionist Dover , OH , 08/2018 - 01/2019
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Received packages and mail at front desk and dispersed to correct employees.
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Confirmed relevant guest information and payment methods to prevent fraud.
Protected guest valuables with main safe or in individual boxes to maximize security.
Used Software to process reservations, check-ins and check-outs.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Entered customer data using Type software and updated information whenever patrons changed rooms.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Collected, sorted and distributed mail and prepared mail, messages and courier deliveries for busy Number -person Type business.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Welcomed patrons and immediately offered assistance by asking open-ended questions.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Promoted local entertainment and sporting events and offered details to assist patrons.
Kept accounts in balance and ran daily reports to verify totals.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Performed basic bookkeeping activities, including Task and Task and used Skill to implement updates to accounting system.
Oversaw fast-paced front desk operations at busy Type facility with as many as Number nightly guests.
Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including Type and Type to promote quick remediation.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Maintained financial accuracy by collecting deposits, fees and payments.
Resolved customer issues quickly and notified Job Title immediately when problems escalated.
Hyatt - Retail Clerk Iowa City , IA , 11/2015 - 09/2016
Answered questions about store policies and concerns to support positive customer experiences.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Assisted customers by answering questions and fulfilling requests.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Increased sales by offering advice on purchases and promoting additional products.
Checked prices for customers and processed items sold by scanning barcodes.
Approached browsing customers to initiate conversations to determine buying preferences.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Maintained customer satisfaction while handling Type product returns quickly and professionally.
Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
Answered product questions with up-to-date knowledge of sales and store promotions.
Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Increased customer satisfaction by Action and Action .
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Planet Fitness - Crew Member Groves , TX , 10/2013 - 02/2014
Assisted other team members to achieve goals.
Collaborated with team members to complete orders.
Supported great dining and meal experiences for guests.
Maintained energy and enthusiasm in fast-paced environment.
Worked well with teammates and accepted coaching from management team.
Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Operated as full-service food provider in Type establishment by taking orders, preparing meals and collecting payments.
Checked completed orders for accuracy and bagged meals for easy carrying.
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