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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.

Skills
  • Credit card payment processing
  • Report creation
  • Product organization
  • Route management
  • Clerical support
  • Retail sales customer service
  • Inbound and outbound calling
  • Shipping and receiving understanding
  • Quality assurance controls
  • Conflict mediation
  • Quality control
  • Adaptive team player
  • Schedule mastery
  • Promotional support
  • High-energy attitude
  • Active listening
  • Inventory control
  • Office equipment proficiency
Experience
Customer Service RepresentativeConvergys Corporation | Watertown, NY | August 2014 - March 2018
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Collaborated with others to discuss new employee opportunities.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Customer Service RepresentativeTeleperformance | Albany, GA | February 2013 - February 2014
  • Assisted approximately 80 customers each day with billing questions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered 80+ inbound calls per day and directed to designated individuals or departments.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
  • Worked with managers to develop service improvement initiatives.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
SecretaryTurner county elementary school | Ashburn, Georgia | August 2011 - July 2012
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Scheduled conferences and associated travel arrangements, including hotel, airfare and ground transportation.
  • Planned and executed corporate meetings, lunches and special events for groups of 200+ employees.
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
  • Kept executives up to date on changing business information by documenting meetings, tracking documentation and collecting team data.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Conducted thorough research using various media sources to obtain relevant data for staff requirements.
  • Produced and distributed team newsletters, email updates and other forms of communication.
  • Generated and distributed invoices to parents to obtain school fee payments.
  • Facilitated troubleshooting, maintenance and updates for office systems.
Education and Training
Some College (No Degree)University of Phoenix | Tempe, AZ
  • Major in psychology
  • Minor in education
High School DiplomaTurner County High School | | Ashburn, GA | May 2012
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Resume Overview

Companies Worked For:

  • Convergys Corporation
  • Teleperformance
  • Turner county elementary school

School Attended

  • University of Phoenix
  • Turner County High School

Job Titles Held:

  • Customer Service Representative
  • Secretary

Degrees

  • Some College (No Degree)
    High School Diploma

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