With the understanding that shopping at Wegmans is an emotional as well as an analytic action, I see our customers as selecting the best products for themselves and their families to promote not only good health but the experience of sharing a meal together. My skills: Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Committed to best-in-class customer service and maintaining professionalism.
Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability.
My motto: Find out what the customer wants and give it to him.
- Complaint resolution
- Order fulfillment
- Credit card processing
- Sale expertise
- Data entry
- Computer proficient
- Creative problem solving
- Money handling abilities
- Staff education and training
- Good listening skills
- Retail store support
- Administrative support
- Quick learner
- Member of Pi Sigma Alpha as Honors Student
- Elected to Social Chairman for Kappa Kappa Gamma in sophomore year
Torrance, CA, 10/2014 - Current
- Responded to customer requests for products, services and company information
- Described printing services to customers, thoroughly explaining details and care of merchandise
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Trained in loss prevention, visual merchandising and general sales skills
- Issued receipts and processed refunds, credits, or exchanges
- Opened and closed store independently when needed and prepared nightly bank drop for manager
- Demonstrated items to customers and created customer awareness, interest and sales
- Greeted customers entering store and promoted sales or special programs
- Maintained clean sales floor and straightened and faced merchandise
- Compiled customer feedback and recommended service delivery improvements to management
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
- Leveraged sales expertise to promote posters, banners, booklets, and flyers; and capitalize on upsell opportunities
- Tracks 15 interactions per hour for auditing, reporting and training purposes
- Met or exceeded revenue objectives by promoting preferred binding and paper stock to customers during service, account and sales follow-up calls
Scottsdale, AZ, 01/2015 - 10/2019
- Wrote engaging and successful marketing, advertising and website copy
- Developed campaigns and specific marketing strategies for clients
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans
- Originated unique and innovative ideas for product branding
- Planned marketing initiatives and leveraged referral network to promote business development
Encino, CA, 11/2015 - 01/2016
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Interacted with customers and resolved customer complaints with friendly, service-oriented support
- Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
- Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts
- Maintained top-notch client servicing standards and overall satisfaction
- Welcomed and greeted customers and offered friendly, knowledgeable assistance
- Kept cash drawer in compliance with overage and shortage standards and handled all assigned change funds and cash receipts
- Entered all sales into cash register to record purchases
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales
- Maintained current knowledge of store promotions and highlighted sales to customers
- Checked prices for customers and processed items sold by scanning barcodes
- Assisted customers by answering questions and fulfilling requests
- Assisted customers with locating and choosing merchandise in any store department
City, STATE, 02/2008 - 05/2010
- Worked with Executive Committee to design events
- Invited members to events using social media
- Coordinated event dates and necessary equipment (tables, chairs, parking) with site of events
- Organized committees for set up and clean up
- Solicited items for raffle from businesses and organizations
Tar Heel Team Tempo, the official fan group of the women's basketball program at the University of North Carolina at Chapel Hill; one of founders. As Events Chairman: planned meeting and meals for more than 100 members in formal and informal settings; set up mailing list for contacting members about events; served on executive committee for operation of the organization; created and maintained social media.
I am a graduate of the Dale Carnegie Course. I received seven awards for informal public speaker over the 12 weeks. Study included developing courage, poise, self-confidence and more positive attitudes; thinking on your feet; and how to get enthusiastic cooperation.
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School Attended
- Emory University
Job Titles Held:
- Customer Service Representative
- Direct Mail Associate
- Cashier
- Event Planner
Degrees
- Bachelor of Arts
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