Customer Service Representative Resume Example

With the understanding that shopping at Wegmans is an emotional as well as an analytic action, I see our customers as selecting the best products for themselves and their families to promote not only good health but the experience of sharing a meal together. My skills: Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Committed to best-in-class customer service and maintaining professionalism.

Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability.

My motto: Find out what the customer wants and give it to him.

Tar Heel Team Tempo, the official fan group of the women's basketball program at the University of North Carolina at Chapel Hill; one of founders. As Events Chairman: planned meeting and meals for more than 100 members in formal and informal settings; set up mailing list for contacting members about events; served on executive committee for operation of the organization; created and maintained social media.

I receive the Service Award from the staff at The Friday Center, the convention center and continuing education arm of the University of North Carolina, in recognition of the customer service I offered while serving in the UNC Student Store Book Store at their facility.

I am a graduate of the Dale Carnegie Course. I received seven awards for informal public speaker over the 12 weeks. Study included developing courage, poise, self-confidence and more positive attitudes; thinking on your feet; and how to get enthusiastic cooperation.

Note School is an organization for investors in performing and non-performing notes backed by real estate, which also provides educational opportunities. The direct mail campaign I ran was awarded "Best Use of Direct Mail" at their annual meeting. I composed letters to note holders soliciting their phone calls, interviewed them on the phone, entered data about their holdings in Excel, and reported my findings to management for further consideration.