(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

With the understanding that shopping at Wegmans is an emotional as well as an analytic action, I see our customers as selecting the best products for themselves and their families to promote not only good health but the experience of sharing a meal together. My skills: Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Committed to best-in-class customer service and maintaining professionalism.

Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability.

My motto: Find out what the customer wants and give it to him.

  • Complaint resolution
  • Order fulfillment
  • Credit card processing
  • Sale expertise
  • Data entry
  • Computer proficient
  • Creative problem solving
  • Money handling abilities
  • Staff education and training
  • Good listening skills
  • Retail store support
  • Administrative support
  • Quick learner
Emory University Atlanta, GA Expected in Bachelor of Arts : Political Science - GPA :
  • Member of Pi Sigma Alpha as Honors Student
  • Elected to Social Chairman for Kappa Kappa Gamma in sophomore year
Work History
Danaher - Customer Service Representative
Torrance, CA, 10/2014 - Current
  • Responded to customer requests for products, services and company information
  • Described printing services to customers, thoroughly explaining details and care of merchandise
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Trained in loss prevention, visual merchandising and general sales skills
  • Issued receipts and processed refunds, credits, or exchanges
  • Opened and closed store independently when needed and prepared nightly bank drop for manager
  • Demonstrated items to customers and created customer awareness, interest and sales
  • Greeted customers entering store and promoted sales or special programs
  • Maintained clean sales floor and straightened and faced merchandise
  • Compiled customer feedback and recommended service delivery improvements to management
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
  • Leveraged sales expertise to promote posters, banners, booklets, and flyers; and capitalize on upsell opportunities
  • Tracks 15 interactions per hour for auditing, reporting and training purposes
  • Met or exceeded revenue objectives by promoting preferred binding and paper stock to customers during service, account and sales follow-up calls
Columbus Hospitality - Direct Mail Associate
Scottsdale, AZ, 01/2015 - 10/2019
  • Wrote engaging and successful marketing, advertising and website copy
  • Developed campaigns and specific marketing strategies for clients
  • Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans
  • Originated unique and innovative ideas for product branding
  • Planned marketing initiatives and leveraged referral network to promote business development
Asset Mark - Cashier
Encino, CA, 11/2015 - 01/2016
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
  • Interacted with customers and resolved customer complaints with friendly, service-oriented support
  • Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
  • Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts
  • Maintained top-notch client servicing standards and overall satisfaction
  • Welcomed and greeted customers and offered friendly, knowledgeable assistance
  • Kept cash drawer in compliance with overage and shortage standards and handled all assigned change funds and cash receipts
  • Entered all sales into cash register to record purchases
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Checked prices for customers and processed items sold by scanning barcodes
  • Assisted customers by answering questions and fulfilling requests
  • Assisted customers with locating and choosing merchandise in any store department
Tar Heel Team Tempo - Volunteer - Event Planner
City, STATE, 02/2008 - 05/2010
  • Worked with Executive Committee to design events
  • Invited members to events using social media
  • Coordinated event dates and necessary equipment (tables, chairs, parking) with site of events
  • Organized committees for set up and clean up
  • Solicited items for raffle from businesses and organizations

Tar Heel Team Tempo, the official fan group of the women's basketball program at the University of North Carolina at Chapel Hill; one of founders. As Events Chairman: planned meeting and meals for more than 100 members in formal and informal settings; set up mailing list for contacting members about events; served on executive committee for operation of the organization; created and maintained social media.


I am a graduate of the Dale Carnegie Course. I received seven awards for informal public speaker over the 12 weeks. Study included developing courage, poise, self-confidence and more positive attitudes; thinking on your feet; and how to get enthusiastic cooperation.

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School Attended

  • Emory University

Job Titles Held:

  • Customer Service Representative
  • Direct Mail Associate
  • Cashier
  • Event Planner


  • Bachelor of Arts

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