With the understanding that shopping at Wegmans is an emotional as well as an analytic action, I see our customers as selecting the best products for themselves and their families to promote not only good health but the experience of sharing a meal together. My skills: Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Committed to best-in-class customer service and maintaining professionalism.
Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability.
My motto: Find out what the customer wants and give it to him.
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Tar Heel Team Tempo, the official fan group of the women's basketball program at the University of North Carolina at Chapel Hill; one of founders. As Events Chairman: planned meeting and meals for more than 100 members in formal and informal settings; set up mailing list for contacting members about events; served on executive committee for operation of the organization; created and maintained social media.
I receive the Service Award from the staff at The Friday Center, the convention center and continuing education arm of the University of North Carolina, in recognition of the customer service I offered while serving in the UNC Student Store Book Store at their facility.
I am a graduate of the Dale Carnegie Course. I received seven awards for informal public speaker over the 12 weeks. Study included developing courage, poise, self-confidence and more positive attitudes; thinking on your feet; and how to get enthusiastic cooperation.
Note School is an organization for investors in performing and non-performing notes backed by real estate, which also provides educational opportunities. The direct mail campaign I ran was awarded "Best Use of Direct Mail" at their annual meeting. I composed letters to note holders soliciting their phone calls, interviewed them on the phone, entered data about their holdings in Excel, and reported my findings to management for further consideration.
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