Customer Service Representative Resume Example
With the understanding that shopping at Wegmans is an emotional as well as an analytic action, I see our customers as selecting the best products for themselves and their families to promote not only good health but the experience of sharing a meal together. My skills: Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Committed to best-in-class customer service and maintaining professionalism.
Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability.
My motto: Find out what the customer wants and give it to him.
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Danaher – Torrance , CA
- Responded to customer requests for products, services and company information
- Described printing services to customers, thoroughly explaining details and care of merchandise
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Trained in loss prevention, visual merchandising and general sales skills
- Issued receipts and processed refunds, credits, or exchanges
- Opened and closed store independently when needed and prepared nightly bank drop for manager
- Demonstrated items to customers and created customer awareness, interest and sales
- Greeted customers entering store and promoted sales or special programs
- Maintained clean sales floor and straightened and faced merchandise
- Compiled customer feedback and recommended service delivery improvements to management
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
- Leveraged sales expertise to promote posters, banners, booklets, and flyers; and capitalize on upsell opportunities
- Tracks 15 interactions per hour for auditing, reporting and training purposes
- Met or exceeded revenue objectives by promoting preferred binding and paper stock to customers during service, account and sales follow-up calls
Columbus Hospitality – Scottsdale , AZ
- Wrote engaging and successful marketing, advertising and website copy
- Developed campaigns and specific marketing strategies for clients
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans
- Originated unique and innovative ideas for product branding
- Planned marketing initiatives and leveraged referral network to promote business development
Asset Mark – Encino , CA
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers
- Interacted with customers and resolved customer complaints with friendly, service-oriented support
- Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
- Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts
- Maintained top-notch client servicing standards and overall satisfaction
- Welcomed and greeted customers and offered friendly, knowledgeable assistance
- Kept cash drawer in compliance with overage and shortage standards and handled all assigned change funds and cash receipts
- Entered all sales into cash register to record purchases
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Requested official identification for alcohol purchases and verified details, consistently meeting strict legal standards of underage sales
- Maintained current knowledge of store promotions and highlighted sales to customers
- Checked prices for customers and processed items sold by scanning barcodes
- Assisted customers by answering questions and fulfilling requests
- Assisted customers with locating and choosing merchandise in any store department
Tar Heel Team Tempo - Volunteer – City , STATE
- Worked with Executive Committee to design events
- Invited members to events using social media
- Coordinated event dates and necessary equipment (tables, chairs, parking) with site of events
- Organized committees for set up and clean up
- Solicited items for raffle from businesses and organizations
- Member of Pi Sigma Alpha as Honors Student
- Elected to Social Chairman for Kappa Kappa Gamma in sophomore year
Tar Heel Team Tempo, the official fan group of the women's basketball program at the University of North Carolina at Chapel Hill; one of founders. As Events Chairman: planned meeting and meals for more than 100 members in formal and informal settings; set up mailing list for contacting members about events; served on executive committee for operation of the organization; created and maintained social media.
I receive the Service Award from the staff at The Friday Center, the convention center and continuing education arm of the University of North Carolina, in recognition of the customer service I offered while serving in the UNC Student Store Book Store at their facility.
I am a graduate of the Dale Carnegie Course. I received seven awards for informal public speaker over the 12 weeks. Study included developing courage, poise, self-confidence and more positive attitudes; thinking on your feet; and how to get enthusiastic cooperation.
Note School is an organization for investors in performing and non-performing notes backed by real estate, which also provides educational opportunities. The direct mail campaign I ran was awarded "Best Use of Direct Mail" at their annual meeting. I composed letters to note holders soliciting their phone calls, interviewed them on the phone, entered data about their holdings in Excel, and reported my findings to management for further consideration.
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Resume Overview
School Attended
- Emory University
Job Titles Held:
- Customer Service Representative
- Direct Mail Associate
- Cashier
- Event Planner
Degrees
- Bachelor of Arts : Political Science
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